Valentin Barlatier
Oviedo,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining a deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales representative
MRA LAW GROUP P.A - Itelle S.A
02.2023 - 11.2023
- Answered incoming calls and emails, providing frontline sales service.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Reviewed monthly performance against targets set by management team.
Customer Service Representative
Coach - Work From Home, Arise Platform
07.2020 - 12.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Used proven techniques to de-escalate angry customers during telephone interactions.
Customer Service Representative
Pizza Pizza (Canadian Company)
01.2018 - 01.2022
- Answer inbound calls for clients regarding new order or previous order.
Customer Service Representative
Homedepot - Work From Home, Arise Platform
07.2020 - 12.2020
- Answer inbound calls, chats, and emails to facilitate customer service
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification
- Promoted high customer satisfaction by resolving problems with knowledge and friendly service.
Consultant for Insurance Brokers
Axxium Insurance - Supportalk S.A
06.2018 - 01.2020
- Create submissions for the customers
- Provide new coverage for client's insurance.
- Provided recommendations based on quantitative data analysis regarding strategic direction.
- Reviewed existing policies and procedures and suggested improvements where necessary.
Education
Graduate - Business Management
INAGHEI - Port-au-Prince
05.2017
Skills
- Multitasking and Prioritization
- Creative Problem Solving
- Network development
- Client Account Management
- Customer Needs Assessment
- Client Service
- Sales closing
Affiliations
- Like to do sea diving
Accomplishments
- Best reporter for sport coverage in highschool
Certification
- Certificate at Alliance Francaise for DELF
- Attestation for Bachelors degree in business management
Languages
English
Full Professional
Spanish
Professional
French
Native/ Bilingual
Creole
Native/ Bilingual
Timeline
Sales representative
MRA LAW GROUP P.A - Itelle S.A
02.2023 - 11.2023
Customer Service Representative
Coach - Work From Home, Arise Platform
07.2020 - 12.2022
Customer Service Representative
Homedepot - Work From Home, Arise Platform
07.2020 - 12.2020
Consultant for Insurance Brokers
Axxium Insurance - Supportalk S.A
06.2018 - 01.2020
Customer Service Representative
Pizza Pizza (Canadian Company)
01.2018 - 01.2022
Graduate - Business Management
INAGHEI - Port-au-Prince
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