VALENTIN NAVA JR
Katy,TX
Summary
I believe the 12 years of experience in the automotive industry will allow me to guide and motivate the service team properly. My expertise lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet and surpass expectations and requirements. Throughout my career, I have managed customer communications and initiatives to improve customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams puts me in a position to make a significant contribution to the company.
Overview
10
10
years of professional experience
Work History
Assistant Service Manager
Fred Haas Toyota Country
2023.06 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
Assistant Service Advisor
Joe Myers Toyota
2022.08 - 2023.05
- Educated potential participants on available services and processes to engage in program.
- Identified problems and services by listening to costumers descriptions of symptoms, clarifying the descriptions problems.
- Arranged loaner cars if repairs were extensive.
- Explained service options and additional offerings that might be beneficial.
- Kept customers updated on repair progress.
- Maintain high levels of customer service.
- Update costumers on their of their informed changes.
Assistant Service Advisor
Don McGill Toyota Of Katy
2021.03 - 2022.07
- List customer concerns and ask additional questions to diagnose current problems.
- Verify current vehicle warranty coverage and explain fee structures.
- Prepare accurate and detailed repair orders that describe customer concerns, needs and likely causing along with services and repairs required.
- Maintain high levels of customer service at all times.
- Update customer records in system with latest mileage, service and repair information.
- Develop and write up repair estimates and keep customers informed of changes,
Lube Technician, Lube Advisor
Sterling McCall Toyota
2013.10 - 2021.03
- Learned to perform vehicle alignments and diagnose and repair suspension malfunctions to expand automotive services skill set.
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Greeted customers and answered questions about oil changes and other services.
- Suggested additional services to customers in order to meet upsell goals.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Education
High School Diploma -
Jefferson Davis High School
Houston, TX06.2011
Skills
- Technical Oversight
- Data Modeling Skills
- Risk Management
- Professional Relationships
- Fluent in Spanish
- Strategic Planning
- Technical knowledge
- Goal Setting
Timeline
Assistant Service Manager
Fred Haas Toyota Country
2023.06 - Current
Assistant Service Advisor
Joe Myers Toyota
2022.08 - 2023.05
Assistant Service Advisor
Don McGill Toyota Of Katy
2021.03 - 2022.07
Lube Technician, Lube Advisor
Sterling McCall Toyota
2013.10 - 2021.03
High School Diploma -
Jefferson Davis High School
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