Valentina Abaunza

• Worked on POSi terminals to input orders, split bills, and calculate totals.
• Worked closely with on-shift managers
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Suggestively upsold menu items
• Built connections with guests to form regulars.
• Worked successfully with a diverse team of coworkers to accomplish a common goal.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively, and promoting high customer satisfaction.
• Recognized by management for providing outstanding customer service.
• Explained menu options to guests, offered suggestions, and took orders for food and beverages.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Took orders from customers accurately and promptly.
• Trained new employees to perform duties.
• Processed credit cards, debit cards cash, and company gift cards

• Served food and beverages promptly, with focused attention to customer needs.
• Worked on POSi system to place orders, manage bills, and handle complimentary items.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Resolved customer complaints promptly and professionally to maintain a positive reputation.
• Maintained a clean and organized dining area.
• Bussed and reset tables to keep the dining room and work areas clean.
• Checked guests' identification before serving alcoholic beverages.
• Printed dining checks with total due, collected payment, and offered receipts to complete transactions.

• Greeted customers upon their entry into the store and helped them with any questions

• Restocked, arranged, and organized front counter and work area

• Cooperated with team members to get orders done accurately

• Maintained clean and attractive display for bakery work area

• Assist around the cafe to ensure everyone is satisfied with their order and clean up

• Processed credit card, debit card, cash, and store gift cards

• Train new employees

• Worked flexible schedule and extra shifts to meet business needs

• Helped customers complete purchases, locate items and join our reward program

• Worked closely with shift manager to solve problems and handle customer concerns

• Delivered correct food items to tables according to order receipts
• Garnished dishes and quickly delivered items to customers, minimizing wait times
• Made sure guests were satisfied with their experience and food
• Attentively moving back and forth to achieve guest requests
• Checking on tables periodically throughout the service time
• Restocked utensils and condiments in appropriate locations

• Cleaned and sanitized stations

• Assisted with in-store operations by disassembling boxes, cleaning floors, and dishwashing

• Used proper techniques to prep ingredients

•Collaborated with team members to complete orders