Valentina Bacilieri
Athens,GA
Summary
High-energy [Industry] employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
6
6
years of professional experience
Work History
Shift Lead/Server
Akademia Brewing Co
05.2022 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Executive Assistant
UnoPos
03.2019 - 05.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
Server
Dos Palmas
07.2017 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Made warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Business Administration -
University of North Georgia
Watkinsville, GA06.2018
High School Diploma -
Winder-Barrow High School
Winder, GA05.2015
Skills
- Lead Generation Management
- Conflict Resolution
- Team Motivation
- Customer Loyalty
- Restaurant Operation
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead/Server
Akademia Brewing Co
05.2022 - 08.2023
Executive Assistant
UnoPos
03.2019 - 05.2022
Server
Dos Palmas
07.2017 - 01.2019
Associate of Business Administration -
University of North Georgia
High School Diploma -
Winder-Barrow High School
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