Valentina Barajas
Oxnard,CA
Overview
7
7
years of professional experience
Work History
Care Coordinator (Call center)
Cencal Health
11.2020 - Current
- Managed crisis callers
- Screened members seeking mental health services
- De-escalated callers experiencing suicidal ideation
- Documenting crisis situations as well as any suicidal statements made
- Customer service oriented
- Quick problem solving
- Worked with company partner for member's needs
- Completes documentation to track member's care.
Care Coordinator
Newport Academy
08.2020 - 11.2020
- Maintained structure within the residence, set limits and enforce boundaries with residents
- Observed interactions and de-escalated crisis situations
- Sensitive to, accept and value the cultural, ethnic and linguistic diversity of the residents and hold each resident and their family in high regard
- Able to multitask while de-escalating situations between multiple clients.
Behavior Interventionist
Child Developmental Milestones
12.2019 - 08.2020
- Trained caregivers on behavior interventions and educated families on how disabilities may be affecting clients in day to day life
- Ongoing rapport with clients and family
- Maintained documents on clients progress and logged crisis behavior
- Experience in crisis intervention
- Experience working clients diagnosed with down syndrome, cerebral palsy, narcolepsy, and ASD.
Behavior Technician
Autism Learning Partners
11.2016 - 12.2019
- Designed materials and activities to support treatment goals
- Helped patients accomplish daily tasks and build social skills
- Observed patients and collected data
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Identify possible issues and making accurate referrals to additional services
- Experience working with clients diagnosed with ASD, bipolar disorder, ADHD, dyslexia, and anxiety.
Education
Bachelor of Science in Psychology -
California State University, Northridge
07.2019
Skills
- Bilingual- Spanish
- 4 years experience in Behavioral Health field
- 3 years experience in Mental Health field
- Worked with company partner for member's needs
- Completes documentation to track member's care
- Medicare and Medicaid Knowledge
- Insurance Processes
- Customer Service and Assistance
- Quality Assurance
- Microsoft Office
Timeline
Care Coordinator (Call center)
Cencal Health
11.2020 - Current
Care Coordinator
Newport Academy
08.2020 - 11.2020
Behavior Interventionist
Child Developmental Milestones
12.2019 - 08.2020
Behavior Technician
Autism Learning Partners
11.2016 - 12.2019
Bachelor of Science in Psychology -
California State University, Northridge
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