Valentina Barrios
Fort Worth
Summary
Motivated individual with a proven track record in customer service and sales. Demonstrates ability to build strong customer relationships and effectively understand their needs. Possesses exceptional communication and interpersonal skills, enabling the delivery of superior customer service. Known for being organized and dependable, successfully managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Farmers Insurance
04.2024 - 10.2024
- Enhanced customer satisfaction by efficiently managing approximately 30 incoming calls and directing them to appropriate departments
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors
Sales
Edible Arrangements
06.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information whether in person or over the phone
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
Sales Associate, Customer Service Representative
Marshalls Department Store
02.2021 - 11.2022
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Collaborated with team members to ensure smooth operations during peak hours
Education
High School Diploma -
Excel High School
Minnetonka, MNSkills
- Administrative Support
- Detail-Oriented
- Customer Service
- Effective Time Management
- Bilingual
Timeline
Receptionist Administrator
Farmers Insurance
04.2024 - 10.2024
Sales
Edible Arrangements
06.2022 - 09.2023
Sales Associate, Customer Service Representative
Marshalls Department Store
02.2021 - 11.2022
High School Diploma -
Excel High School
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