Valentina Dioguardi
New York,NY
Summary
Outgoing, high-energy, sharp individual passionate about the hospitality, arts & entertainment sector. Skilled at operating in fast-paced environments with demanding objectives for personability, service, and quality.
Overview
7
7
years of professional experience
Work History
Membership Coordinator & Guest Relations
Hotel Barriere Fouquets
New York, NY
11.2023 - Current
- Maintained accurate records of all membership transactions using PeopleVine
- Assist with site inspections, property tours, & client entertainment
- Enhanced administrative support for Membership Director targeting group and social markets to meet budgeted revenue goals.
- Developed and implemented membership policies and procedures.
- Reviewed applications from prospective members and determined eligibility criteria.
- Generated weekly metrics reports on membership growth, usage, retention rates.
VIP Relations
Casa Cipriani
New York, NY
11.2021 - 10.2023
- Responsible for provision of VIP services while maintaining privacy & discretion for high level guests including celebrities, political figures, & Fortune 500 CEOS
- Cultivated comprehensive understanding of hotel club's offerings, amenities, suites, and membership categories.
- Updated booking records for current and potential VIP members using PeopleVine, Opera, and SevenRooms platforms.
- Coordinates, expedites, and monitors the delivery of amenities and services throughout the club/hotel for all VIP guests and members
- Liaison between all VIP guests/members and each corresponding department to facilitate satisfaction of all special requests
- Managed reservations, parties and events to coordinate special occasions for guests.
Gallery Manager
Gerben Fine Art
New York, NY, NY
03.2020 - 11.2021
- Supervised gallery operations and four person team comprised of sales associates, art handlers, designers and framing specialists.
- Created and managed gallery budget, tracked inventory and sales, priced products and oversaw public relations and social media campaigns promoting gallery and artists.
- Networked and helped lead local arts community, represented gallery by interacting with local, regional and national artists and arts institutions and partnered with local art festivals.
- Managed accounts for global clientele of private collectors in sales and acquisitions.
- Expanded gallery's regional and national artist representation, liaised with both established and new artists and designers and managed exhibitions and arts education programming.
Maitre' D
Top of The Standard (Boom Boom Room)
New York, NY
09.2019 - 03.2020
- Manage and train host team of 4
- Orchestrate strategic seating plans
- Understand grid configuration and optimization
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Identify VIP guests/regulars in relations to their needs, regularity, seat preference, choice of food & drink, etc.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Artist Liaison/Sales Assistant
Gerben Fine Art
New York, NY
08.2018 - 09.2019
- Handle daily operations of the studio (phone calls, calendar, inventory, ordering supplies, etc.)
- Organized artist files and archival materials in database
- Assist with production and post-production of artworks
- Fostered relationships with new clients while actively maintaining relationships with existing clients
- Host bi-monthly art shows/coordinate exhibits
- Planned themes for gallery exhibitions and designed potential lists of art
Education
Liberal Arts And Sciences
New York University
New York, NYSkills
- Problem-solving/conflict resolution
- Strong interpersonal & written communication
- Flexible & adaptable
- Multitasking & prioritization
- Organizational skills
- Time management
- Guest & Client Satisfaction
- Service & Detail oriented
- PeopleVine, Opera, Seven Rooms & Open Table
- CRM & POS applications
Timeline
Membership Coordinator & Guest Relations
Hotel Barriere Fouquets
11.2023 - Current
VIP Relations
Casa Cipriani
11.2021 - 10.2023
Gallery Manager
Gerben Fine Art
03.2020 - 11.2021
Maitre' D
Top of The Standard (Boom Boom Room)
09.2019 - 03.2020
Artist Liaison/Sales Assistant
Gerben Fine Art
08.2018 - 09.2019
Liberal Arts And Sciences
New York University
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