Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valentina Duarte

Coral Springs,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Enhance Health
07.2022 - Current
  • Collaborated with the data management team to ensure accurate and timely reporting of findings.
  • Conducted regular audits of completed work, ensuring high levels of accuracy and consistency across all projects.
  • Completed independent data review of forms and batch records.
  • Streamlined data processing for improved efficiency and time management.
  • Identified inconsistencies in data sets, rectifying errors and maintaining database integrity.

Custome Service

AnswerNET
12.2021 - 05.2022
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.

Sales Associate

Sawgrass Mills Mall
05.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Arts - Business Administration And Management

Broward College
Fort Lauderdale, FL
05.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Conflict Resolution
  • Computer Proficiency
  • Microsoft Excel
  • Microsoft Outlook

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Enhance Health
07.2022 - Current

Custome Service

AnswerNET
12.2021 - 05.2022

Sales Associate

Sawgrass Mills Mall
05.2021 - 12.2021

Associate of Arts - Business Administration And Management

Broward College

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Valentina Duarte