Valentina Florez
Miami,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Taco Bell Corporate
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Defined clear targets and objectives and communicated to other team members.
Admissions Representative
Miami Business Technological University
12.2021 - 05.2022
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Answered phones, called prospects and handled initial email contacts for applicants to degrees programs.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Implemented strategies to increase student recruiting, engagement and retention.
- Coordinated and supervised academic advising activities.
Education
Bachelor of Arts - Sociology
Universidad Externado De Colombia
Bogota, Colombia03.2021
Skills
- Customer Relationship Management
- Sales Activities
- Promotional Planning
- Supply Chain Management
- Employee Performance Evaluations
- Customer Service
- Google Analytics
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Professional Working
Timeline
Assistant Manager
Taco Bell Corporate
06.2022 - Current
Admissions Representative
Miami Business Technological University
12.2021 - 05.2022
Bachelor of Arts - Sociology
Universidad Externado De Colombia
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