Valentina Jaime
Queens,NY
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive business results and enhance profitability. Adept at identifying customer needs and providing effective solutions to ensure customer satisfaction.
Overview
11
11
years of professional experience
Work History
Bartender
Various
04.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Bond 45
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Catering Company
03.2014 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Media Manager
Burn Boot Camp
02.2019 - 03.2020
- Developed & managed day to day content across all platforms including Facebook, Instagram & Twitter
- Created live social media coverage during key high profile events.
Education
High School Diploma -
William Cullen Bryant HS
06.2016
Skills
- 10 Years expierience in Customer Service
- Exceptional interpersonal skills
- Bilingual (Spanish/English)
Timeline
Bartender
Various
04.2022 - Current
Server
Bond 45
09.2021 - Current
Media Manager
Burn Boot Camp
02.2019 - 03.2020
Server
Catering Company
03.2014 - 09.2021
High School Diploma -
William Cullen Bryant HS
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