VALENTINA LANCHEROS
Level Roofing Solutions
Orlando ,Florida
1
Language
7
years of professional experience
Organized administrative professional with expertise in office management, scheduling, and communication. Manages multiple tasks to streamline operations and support executive teams. Collaborates effectively and adapts to evolving needs, driving organizational success.
Work History
Assistant Manager
2 Years 6 Months- Managed calendars, scheduled meetings, and coordinated appointments across multiple stakeholders.
- Tracked office supplies, ordered materials, and maintained organized filing systems.
- Prepared correspondence, reports, and meeting materials with strong attention to detail.
- Answered calls, routed inquiries, and provided professional front-desk support.
- Entered data into databases and verified records for accuracy and consistency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Brand Ambassador
1 Year 3 Months- Verified travel documents and boarding passes to confirm identity and travel authorization.
- Directed passengers through security checkpoints while maintaining orderly flow and compliance.
- Monitored checkpoint activity and reported suspicious behavior to appropriate security personnel.
- Coordinated with team members to address alarms, secondary screenings, and escalated concerns.
- Supported smooth operations by troubleshooting issues with screening equipment as needed.
Sales and Marketing Representative
2 Years 5 Months- Reached or exceeded sales quotas and preset personal performance goals.
- Managed follow-up communication with prospects to maintain interest and advance sales pipeline.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Coordinated with marketing and resort staff to ensure smooth guest experiences and qualified referrals.
- Explained financing terms, ownership benefits, and usage plans with clear, accurate product knowledge.
- Was promoted to this position from my previous front desk supervisor position within 6 months.
Front Desk Supervisor
6 Months- Supervised front desk operations, ensuring seamless check-in, check-out, and guest service standards.
- Trained front desk agents on reservation systems, billing procedures, and brand service expectations.
- Resolved escalated guest concerns promptly, maintaining satisfaction and protecting property reputation.
- Coordinated with housekeeping and maintenance teams to support room readiness and issue resolution.
Education
High School Diploma
Skills
Spanish fluency
Customer service
Office management
Organizational skills
Inventory control
Scheduling coordination
Supply management
Employee training
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Level Roofing Solutions
04.2024 - CurrentRead More
Brand Ambassador
ClearOne
01.2023 - 04.2024Read More
Sales and Marketing Representative
Sheraton Vistana Villages
07.2020 - 12.2022Read More
Front Desk Supervisor
Marriott Vacations Worldwide
01.2020 - 07.2020Read More
Cypress Creek Highschool
High School Diploma
Read More