Valentina Mejia
Astoria,NY
Summary
Detail-oriented hospitality and customer support professional bringing reservation management, issue resolution, and cross-team coordination to every shift. Adds value through accurate data entry, guest communication in Spanish and English, and support for staff coaching, service quality, and revenue-focused promotions. Previous roles demonstrate ability to enhance customer satisfaction through efficient reservation processes.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Reservation Associate
Hilton Grand Vacations
Orlando, Florida
01.2026 - Current
- Managed inbound reservations for Hilton Grand Vacations vacation ownership guests.
- Assisted guests with availability, rates, and package details.
- Resolved reservation issues through effective communication and timely follow-up, ensuring guest satisfaction.
- Coordinated with hotel departments to confirm accurate guest accommodations, enhancing overall guest experience.
- Verified guest information including name, address, payment method. prior to confirming the reservation.
- Maintained up-to-date knowledge of hotel products, services, pricing plans, discounts, and policies.
- Utilized various software programs to manage bookings and cancellations efficiently.
- Performed daily audits of guest accounts to ensure accuracy of data entries into the PMS system.
- Coached staff on strategies to enhance performance and improve customer relations.
- Collaborated with sales team to create revenue-increasing strategies through targeted promotions and discounts.
Coordinator, Public Relations and Marketing
Marriott Grand Vacations
Orlando, Florida
01.2024 - 12.2025
- Supported public relations and marketing initiatives to enhance Marriott Grand Vacations brand communications.
- Developed and implemented public relations campaigns that increased brand awareness.
- Assisted in planning campaigns for resort openings and guest engagement initiatives to drive participation.
- Coordinated approval workflows with internal teams, agencies, and property leaders.
- Prepared reports on marketing performance metrics such as reach, engagement rate, conversion rate.
- Brainstormed product concepts based on customer feedback for new products or services based on customer feedback.
Call Representative
SUNSHINE STATE LAW FIRM
12.2022 - 01.2024
- Answered incoming calls for Sunshine State Law Firm clients and visitors.
- Screened legal inquiries and efficiently routed callers to appropriate attorneys to ensure timely assistance.
- Resolved client concerns with calm, professional communication.
- Resolved client complaints swiftly while fostering positive relationships through effective communication.
- Scheduled consultations and follow-up appointments for law firm clients.
- Delivered clear, concise information about office services and intake procedures to enhance client understanding.
- update existing customer accounts with new information obtained through conversations.
Call center services
Walt Disney World / Reservation center
03.2022 - 12.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Hostess
ROCCO'S TACOS
02.2020 - 02.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Managed reservations and walk-in waitlist to optimize guest seating and minimize wait times.
- Coordinated with servers and managers to ensure efficient table rotation and enhance guest experience.
- Resolved guest concerns through calm, courteous communication, fostering positive relationships and encouraging repeat visits.
- Answered phone calls and provided restaurant information to guests
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Assisted in planning and executing special events at the restaurant. and busy service periods at the restaurant
Sales Associate
Sunglasses hut
10.2019 - 01.2020
- Greeted and acknowledged customers upon entering to create a welcoming atmosphere.
- Established personal connections with customers to enhance comfort and deliver exceptional service.
- Asked questions to identify customer style preferences and guide product selection.
- Making sure the customer is satisfied with their purchase.
- Adjusted frames and cleaned eyewear for customer fit and presentation.
- Worked in seasonal role during busy retail period.
Hostess
KOBE JAPANESE STEAK HOUSE
09.2016 - 07.2019
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Greeted and acknowledged guests, seating patrons at assigned tables to enhance their dining experience.
- Communicated delays and provided additional services, such as beverages, to ensure guest comfort while waiting.
- Prepared seating assignments before service and presented plans during pre-shift meetings to streamline operations.
- Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
Sales Associate
ZARA
06.2014 - 01.2016
- Assisted clothing customers on sales floor with style and size selections.
- Engaged with customers upon entry to enhance their shopping experience. and provided excellent customer service.
- Resolved customer questions and service issues to ensure satisfaction.
- Fitted garments and supported customers in fitting rooms.
- Processed register transactions using store POS system.
- Restocked apparel displays and maintained organized merchandise presentation.
- Replenished seasonal clothing racks following retail store standards.
- Collaborated with team members during peak sales times to enhance customer service. during busy sales shifts.
Education
FREEDOM HIGH SCHOOL
Orlando, FL05-2017
Skills
- Reservation management
- Customer service excellence
- Data accuracy
- MS Office proficiency
- Written and verbal communication
- Strong organizational skills
- Time management
- Team collaboration
- Revenue generation
- Problem-solving
- Active listening
- Detail-oriented professional
- Spanish proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Orlando Regional Office Tour n' Travel
Timeline
Reservation Associate
Hilton Grand Vacations
01.2026 - Current
Coordinator, Public Relations and Marketing
Marriott Grand Vacations
01.2024 - 12.2025
Call Representative
SUNSHINE STATE LAW FIRM
12.2022 - 01.2024
Call center services
Walt Disney World / Reservation center
03.2022 - 12.2022
Hostess
ROCCO'S TACOS
02.2020 - 02.2022
Sales Associate
Sunglasses hut
10.2019 - 01.2020
Hostess
KOBE JAPANESE STEAK HOUSE
09.2016 - 07.2019
Sales Associate
ZARA
06.2014 - 01.2016
FREEDOM HIGH SCHOOL