Valentina Monsivais
Beaumont,Tx
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
AsbestosClaims.Law
08.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
Service Administrator
Doggett Honda of Beaumont
07.2023 - Current
- Tasked with data entry, records oversight and issue resolution for customer service personnel.
- Pitched in to answer phones at the main switchboard with numerous lines.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
PCR/ Cashier
HEB Plus Pharmacy
09.2020 - 06.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels. .
- Restocked and organized merchandise in front isles.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
CSR
Dillards
08.2019 - 08.2020
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
CSR
Munro's Dry Cleaners
10.2016 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Business -
Lamar University
Beaumont, Tx07.2023
Skills
- Basic Scheduling
- Customer Relations
- Teamwork
- Cash Drawer Management
- Time Management
- Records Management
- Database Management
- Data Management Software
- Data Entry
- Customer Information Databases
- Administrative support
- File organization
- Clerical support
- Documentation and recordkeeping
- Mail handling
- Confidential document control
Timeline
Administrative Assistant
AsbestosClaims.Law
08.2024 - Current
Service Administrator
Doggett Honda of Beaumont
07.2023 - Current
PCR/ Cashier
HEB Plus Pharmacy
09.2020 - 06.2023
CSR
Dillards
08.2019 - 08.2020
CSR
Munro's Dry Cleaners
10.2016 - 07.2019
Bachelor of Business -
Lamar University
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