Valentina Moua
Stockton,CA
Summary
Customer service professional with over three years of experience enhancing customer satisfaction through friendly and knowledgeable service. Recognized for efficient task prioritization and problem-solving abilities, consistently meeting service goals in fast-paced environments. Committed to continuous learning and professional growth.
Overview
11
11
years of professional experience
Work History
Counter Service Help
Panda Express Restaurant
Lathrop, California
05.2024 - Current
- Improved customer satisfaction by resolving issues with knowledgeable, friendly service.
- Earned recognition from management for delivering exceptional customer service.
- Identified customer needs quickly and responded with efficient support.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided personalized solutions that enhanced customer experience through creative problem-solving.
- Organized tasks and priorities to meet service goals efficiently.
- Completed daily duties accurately and on schedule.
Stower
Amazon Fulfillment Center
Fresno, CA
08.2019 - 12.2019
- Scanned products with handheld scanner and organized in bar-coded shelf locations for efficient inventory management.
- Stowed products efficiently to maximize space and streamline workflows.
- Operated scanning equipment to track inventory and maintain accuracy.
- Collaborated with team members to fulfill daily operational goals.
Supervisor
Little Caesars
Fresno, CA
02.2018 - 07.2019
- Cultivated loyal clientele through friendly interactions and personalized appreciation.
- Established trust-based relationships through open, interactive communication with clients.
- Completed additional tasks after finishing scheduled duties to improve team workflow.
- Followed procedures for safe food preparation, assembly, and presentation.
- Prepared food items according to safety and quality standards.
Crew member
Deli Delicious
Fresno, CA
04.2019 - 06.2019
- Delivered exceptional customer service in high-volume, fast-paced operations, enhancing customer satisfaction.
- Addressed and resolved customer complaints swiftly and professionally, ensuring a positive dining experience.
- Actively sought and leveraged potential sales opportunities, contributing to revenue growth.
- Mastered point-of-service (POS) computer system for automated order taking.
- Provided accurate product information.
- Maintained working knowledge of restaurant policies and procedures.
Floor Staff
Regal Manchester Cinemas 16
Fresno, CA
06.2015 - 12.2017
- Courteously greeted customers and efficiently processed transactions within busy, fast-paced retail environments.
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.
- Served food and beverages to customers at concession stand while maintaining cleanliness and organization, contributing to a pleasant concession experience.
- Assisted patrons in finding seats and maintaining order during events, ensuring a positive experience and safety in each auditorium.
- Sold tickets to customers for events at box office: Selling tickets
- Displayed promotional signage to inform customers of current offers and changes to store regulations, enhancing customer awareness and engagement.
Education
Fresno High School
Fresno, CA06-2018
Skills
- Point-of-service systems
- Customer service
- Sales techniques
- Food safety compliance
- Inventory management
- Customer relationship management
- Task prioritization
- Attention to detail
- Multitasking
- Calm under pressure
- Interpersonal skills
- Decision-making
- Flexible and adaptable
Timeline
Counter Service Help
Panda Express Restaurant
05.2024 - Current
Stower
Amazon Fulfillment Center
08.2019 - 12.2019
Crew member
Deli Delicious
04.2019 - 06.2019
Supervisor
Little Caesars
02.2018 - 07.2019
Floor Staff
Regal Manchester Cinemas 16
06.2015 - 12.2017
Fresno High School