Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valentina Namen

Pembroke Pines,FL

Summary

My goal to contribute to a dynamic company that prioritizes personal development, offering engaging and fulfilling challenges within the professional realm. I seek an environment that not only allows me to apply my knowledge and skills gained from previous life experiences and work history but also fosters continuous growth and learning.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Dunkin' Donuts
06.2023 - 12.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Conducting daily counts and maintaining precise registers to uphold financial accuracy.
  • Coordinating the logistical aspects of merchandise trucks, from organization to inventory management, and overseeing the procurement and ordering of merchandise.
  • Increased sales through effective merchandising strategies and targeted promotions.

Team Member

Chick-fil-A
08.2021 - 06.2023
  • Customer service specialist with a focus on creating positive experiences for patrons.
  • Adept cashier with experience in efficiently processing payments and maintaining financial accuracy.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Crew Member Team Leader

Dunkin' Donuts
08.2020 - 08.2021
  • Administering financial transactions, including the handling of members funds and conducting daily reconciliations of deposit registers.
  • Ensuring exceptional customer service by handling specialized orders, particularly in the context of food services.
  • Streamlining the logistical aspects of merchandise delivery by organizing and overseeing merchandise trucks.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.

Education

Associate of Science - Criminal Justice

Broward College
Fort Lauderdale, FL
12.2024

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
06.2020

Skills

  • Exceptional multitasking skills
  • Cash Deposits and Receipts
  • Proficient in collaborative teamwork
  • Staff Development
  • Customer Relations
  • Staff Supervision
  • Financial Management
  • Customer Service and Satisfaction
  • Transaction Monitoring

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Dunkin' Donuts
06.2023 - 12.2023

Team Member

Chick-fil-A
08.2021 - 06.2023

Crew Member Team Leader

Dunkin' Donuts
08.2020 - 08.2021

Associate of Science - Criminal Justice

Broward College

High School Diploma -

Charles W Flanagan High School

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Valentina Namen