Valentina Polania
Apopka,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated sales representative promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
7
7
years of professional experience
Work History
Sales Representative
Cellular Sales Verizon
Palmetto, FL
01.2024 - Current
- Identified customer needs and provided tailored solutions to meet them. Provided technical advice on product usage and troubleshooting.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Emergency Response Coordinator
Sarasota Sheriff's Office
Sarasota, FL
03.2023 - 01.2024
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Patient Care Technician
Tampa General Hospital
Tampa, FL
02.2022 - 03.2023
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Assisted in direct and indirect patient care.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Certified Nurse Assistant
AdventHealth
Wesley Chapel, FL
06.2021 - 02.2022
- Provided compassionate care to elderly, disabled and terminally ill individuals.
- Assisted in maintaining a safe environment by adhering to infection control policies and procedures.
- Participated in team meetings with nurses, physicians and other healthcare personnel regarding patient care needs.
Volunteer
AdventHealth
Wesley Chapel, FL
03.2017 - 04.2019
- Collaborated with other volunteers to create a positive work environment.
- Provided assistance to staff in the daily operations of the organization.
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL12-2022
Minor - Entrepreneurship
University of South Florida
Tampa, FL12-2022
Skills
- Works Well Under Pressure
- Team work
- Risk Assessment
- Crisis management
- Problem-solving
- Attention to Detail
Languages
Spanish
Proficient (C2)
C2
Accomplishments
- Graduated with [3.53] GPA from University of South Florida
Timeline
Sales Representative
Cellular Sales Verizon
01.2024 - Current
Emergency Response Coordinator
Sarasota Sheriff's Office
03.2023 - 01.2024
Patient Care Technician
Tampa General Hospital
02.2022 - 03.2023
Certified Nurse Assistant
AdventHealth
06.2021 - 02.2022
Volunteer
AdventHealth
03.2017 - 04.2019
Bachelor of Science - Biomedical Sciences
University of South Florida
Minor - Entrepreneurship
University of South Florida
References
References available upon request.
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