Valentina Quezada
Moreno Valley,CA
Summary
I have worked in my dads family business for the past five years delivering quality product and quality service to each and every customer. Being responsible to complete my tasks in a orderly and efficient manner. I'm always looking forward to develop my skills and knowledge in every department I work in. One of the actions I most enjoy when dealing with customers is being able to help people with any need or answer questions they might have.
Overview
5
5
years of professional experience
Work History
Cashier/Food Server
JC Concessions
06.2018 - Current
- Been attending and helping approaching customers
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Calvary Chapel Christian School
Moreno Valley, CA06.2023
Skills
- Time Management Skills
- bilingual
- Order Taking
- Refunds and Exchanges
- Issue Resolution
- Cleaning and Sanitizing
- Credit and Cash Transactions
- Merchandise Packaging
- POS Systems
- Cooperative Attitude
- Customer Transactions
- Bagging and Packaging
- Work Task Prioritization
- Customer Assistance
I've been involved in my family run business since i was five years old
Ever since I was five, I've been seeing my hard-working parents carry out the family business being quick problem solvers and diligent individuals who help those in need. They've done several events all throughout Southern California delivering their positive and encouraging attitude to customers. I would accompany them learning their hard working habits as they would. I grew up learning the foundations of being on-time, prepared, with a diligent attitude to serve others.
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Food Server
JC Concessions
06.2018 - Current
High School Diploma -
Calvary Chapel Christian School
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