Valentina Rico
Atlanta,GA
Summary
Proven to excel in high-paced environments, I leveraged my multitasking and interactive communication skills at Habitat Kitchen & Bar to enhance guest experiences, resulting in increased sales and customer loyalty. Expert in beverage preparation and complaint handling, my engaging personality and dedication to cleanliness significantly contributed to the team's success.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Habitat Kitchen & Bar
03.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Bartender
Habitat Kitchen & Bar
03.2022 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed strict recipes and drink measurements to minimize product used.
Server
Habitat Kitchen & Bar
02.2022 - Current
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Anticipated guest needs and provided proactive service.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
Event Coordinator
Agata Eventos & Representaciones
01.2017 - 01.2019
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated florists, photographers, and musicians for events.
- Trained and supervised event staff to complete tasks on time.
Education
Associate of Science - Nursing
Chattahoochee Technical College
Marietta, GA01.2026
Skills
- Greeting guests
- Effective Multitasking
- Interactive communication skills
- Complaint Handling
- Menu Memorization
- Beverage Preparation
- Customer Service
- Engaging personality
- Outgoing Personality
- Patience and Tolerance
- Cleanliness and hygiene
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Habitat Kitchen & Bar
03.2022 - Current
Bartender
Habitat Kitchen & Bar
03.2022 - Current
Server
Habitat Kitchen & Bar
02.2022 - Current
Event Coordinator
Agata Eventos & Representaciones
01.2017 - 01.2019
Associate of Science - Nursing
Chattahoochee Technical College
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