Valentina Rodriguez Jimenez
Bogotá,Colombia
Summary
Experienced communications professional with advanced-fluent English proficiency, specializing in Social Communication for Peace and Pedagogy. Skilled in customer service, community intervention, project management, audiovisual production, and content creation. Proficient in Adobe Creative Suite, with strong skills in content writing, editing, and translation. Known for my initiative, adaptability, and commitment to providing excellent service, I bring creativity and reliability to every project. Ready to start immediately and succeed in dynamic, remote, customer-facing environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Outplex
01.2021
- Assisted customers with inquiries
- Managed online communication
- Provided real-time problem resolution
- Translated communications as needed
Account Manager
Appen Free SAS
11.2023 - Current
- Managed client accounts
- Coordinated project timelines
- Served as a bilingual point of contact for customer inquiries and service needs
Communications Specialist
Bonilla Publicidad
01.2019 - Current
- Created and designed communication pieces
- Led visual content creation
- Managed photography projects
- Supported translation needs for bilingual materials
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
Communications Specialist
SIPERSOBOGOTÁ
01.2020 - 01.2024
- Managed graphic design projects
- Developed visual content
- Created bilingual communication assets
- Handled customer inquiries across platforms
Social Communications Specialist
Bogotá Council
08.2023 - 12.2023
- Created public-facing content
- Managed media relations
- Developed bilingual communication strategies for public outreach
Public Relations Assistant
Penguin Random House
04.2022 - 05.2023
- Provided public assistance
- Handled bilingual communication
- Supported event coordination for customer engagement
Social Media Manager & Broadcast Intern
Suba On Air Station
01.2018 - 01.2019
- Managed social media channels
- Supported live broadcasting
- Developed digital content strategies
- Translated content for bilingual audiences
Education
Multimedia Engineering -
Universidad Militar Nueva Granada
11.2024
Postgraduate - Pedagogy
Universidad Pedagógica Nacional
11.2021
Bachelor of Social Communication for Peace -
Universidad Santo Tomás
09.2019
Academic Bachelor -
Colegio Personalizado Pensamiento
01.2012
Skills
- Customer Service Excellence
- Bilingual Communication & Translation
- Project Management & Community Engagement
- Content Creation & Editing
- Adobe Creative Suite Proficiency
- Adaptability & Problem-Solving
- Remote Collaboration & Teamwork
- Customer Service
Certificationstraining
- Diploma in Photography, Politécnico de Colombia, [Enter Completion Date]
- International Multimedia Congress, Universidad Militar Nueva Granada, 08/28/13 – 08/30/13
Projects
Colombia Never Again Movement, Impunity in Crimes Against Humanity, Developed a documentary video, contributing research, translation, and content development Women, Peace, and Security Thought Collective, Ethical Pact – Promoting Ethical Revolution for Women in Peacebuilding, Produced a bilingual documentary exploring women’s roles in peacebuilding Uni2 Countries Organization, Empowering Venezuelan Migrant Leaders Through Alternative Communication, Created a photo gallery and documentary to foster social transformation, translated materials, and promoted community engagement
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Account Manager
Appen Free SAS
11.2023 - Current
Social Communications Specialist
Bogotá Council
08.2023 - 12.2023
Public Relations Assistant
Penguin Random House
04.2022 - 05.2023
Customer Service Representative
Outplex
01.2021
Communications Specialist
SIPERSOBOGOTÁ
01.2020 - 01.2024
Communications Specialist
Bonilla Publicidad
01.2019 - Current
Social Media Manager & Broadcast Intern
Suba On Air Station
01.2018 - 01.2019
Bachelor of Social Communication for Peace -
Universidad Santo Tomás
Academic Bachelor -
Colegio Personalizado Pensamiento
Multimedia Engineering -
Universidad Militar Nueva Granada
Postgraduate - Pedagogy
Universidad Pedagógica Nacional
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