Valentina Roscovan
Los Angeles,CA
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and teamwork skills at STUDS to enhance studio operations and customer service. My expertise in inventory control and commitment to health and safety standards led to a significant improvement in workflow optimization and client satisfaction, showcasing my ability to multitask and drive positive outcomes efficiently.
Overview
5
5
years of professional experience
Work History
Retail Keyholder
Phillip Morris International
London, UK
10.2019 - 02.2022
- Performed category maintenance by rotating products according to company product rotation policy.
- Monitored competitor activity and shared insights with upper management helping adjust pricing/promotions accordingly.
- Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Utilized product information and sampling to educate customers and assist in product selections.
- Supervised promotional events within the store to increase brand awareness and drive customer engagement.
- Maintained confidentiality and security of sales records and operational reports.
- Opened and closed store for more than 6 days in a row due to my colleague's COVID sickness.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Educated staff on strategies for handling difficult customers and challenging situations.
Shoe Stylist
Steve Madden
Los Angeles
05.2022 - 09.2022
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, helped with tracking information and advised on available sizes for specific shoes the consumer was looking for.
- Organized sales area and work station to showcase products and boost sales.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Learned the back stock and how to find needed products at fast pace.
- Professionally handled stressful situations during heavy foot traffic in store.
Studio Supervisor
STUDS
Los Angeles, CA
08.2022 - Current
- Maintained up-to-date knowledge of industry trends, sharing insights with team members to promote continuous learning and improvement.
- Led brainstorming sessions with studio manager, encouraging creative thinking among team members to generate innovative ideas for product sales.
- Worked closely with the assistant manager to ensure we are restocking on a proper amount of piercing supplies as well as supplies needed for FOH.
- Conducted daily VM checks so that the products look good and easy to use for the consumer as well as wiped off dusty areas to keep the studio a clean and trustworthy place to get pierced at.
- Became 100% comfortable using Shopify POS and was able to perform at 100% during weekend peak times ensuring the consumer is being rang up with correct product.
- Learned to damage out jewelry correctly on Brightpearl.
- Was present in the studio on each busy weekend day when foot traffic is the highest.
- Established a safe working environment by adhering to local health and safety guidelines.
- Performed daily tasks such as restock saline, pouches, jewelry and helped piercers with filling out after care cards for efficiency.
- Mentored junior staff, fostering a collaborative and supportive work environment.
- Supervised each jewelry transfer and ensured there were no discrepancies as well as made sure that all the back in stock units were immediately displayed on the VM.
- Enhanced client relationships through effective communication and troubleshooting of issues along with applying recovery services.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
Bachelor of Science - Marketing
Birkbeck, University of London
London, UK07.2023
Skills
- Health and safety
- Multitasking
- Problem-solving abilities
- Workflow Optimization
- Studio Operations
- Teamwork and Collaboration
- Customer Service
- Reliability
- Inventory Control
- Time Management
- Attention to Detail
Languages
Romanian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Timeline
Studio Supervisor
STUDS
08.2022 - Current
Shoe Stylist
Steve Madden
05.2022 - 09.2022
Retail Keyholder
Phillip Morris International
10.2019 - 02.2022
Bachelor of Science - Marketing
Birkbeck, University of London