Valentina Tomé
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Sales Leader
ISI Elite Training
2024.03 - Current
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Participated in ongoing professional development opportunities to stay current with industry best practices, applying newfound knowledge within the workplace setting.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Assisted in event planning for special promotions or initiatives aimed at attracting new members or boosting overall engagement levels among existing clients.
- Developed strong communication skills through frequent interaction with diverse populations of gym members, enhancing overall interpersonal effectiveness within professional contexts.
- Supported personal trainers in scheduling appointments and managing client records, optimizing productivity within the team structure.
- Increased member retention by creating a welcoming and supportive environment for all gym visitors.
- Contributed to the gym''s overall success by consistently meeting or exceeding personal performance targets in areas such as membership sales, customer satisfaction, and facility maintenance.
- Established a positive gym culture by fostering connections among members through organizing social events and encouraging member interaction during group classes.
- Resolved membership billing issues efficiently, maintaining positive relationships between the gym and its clientele.
Sales Associate
Abercrombie & Fitch
2023.09 - 2024.02
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Volunteer
Aguamarina Preschools
2023.01 - 2024.01
- Developed lessons and activities to promote children's physical and emotional development.
- Augmented problem-solving abilities with interactive games designed to challenge critical thinking capabilities in young minds.
- Enabled smoother transitions between activities by establishing clear routines and expectations from day one onwards.
- Supervised children of various ages on playground and field trips.
Education
High School Diploma -
Green Springs High School
06.2024
Health Sciences
Miami Dade College
Miami, FL06.2026
No Degree - Biomedical Studies
Miami Coral Park Senior High
07.2022
Skills
- Professional Demeanor
- Adaptable and Flexible
- Sales Training
- Honest and Dependable
- Retail Store Operations
- Customer Assistance
- Excellent Written and Verbal Communication
- Problem-solving skills
- Strong Communication and Interpersonal Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Sales Leader
ISI Elite Training
2024.03 - Current
Sales Associate
Abercrombie & Fitch
2023.09 - 2024.02
Volunteer
Aguamarina Preschools
2023.01 - 2024.01
High School Diploma -
Green Springs High School
Health Sciences
Miami Dade College
No Degree - Biomedical Studies
Miami Coral Park Senior High
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