Claudia Sastoque
Miami,FL
Overview
19
19
years of professional experience
Work History
Reservation Assistant
Urban 3101
Miami, USA
03.2024 - Current
- Responsible for managing and coordinating bookings for clients
- Processing payments and explaining modification or cancellation terms
Manager Assistant Fitness Center
The Biltmore Hotel
Miami, USA
01.2024 - Current
- Managing trainers’ schedules and group class timetables
- Handling inquiries, managing memberships, addressing complaints, and ensuring member satisfaction
- Ensuring facilities and equipment are in good condition and coordinating repairs when needed
Human Resources
Idalum
Colombia, Colombia
01.2009 - 01.2023
- Recruitment and selection posting job openings, interviewing candidates, and hiring the right employees
- Organizing training and professional development programs to improve employee skills
- Managing salary payments, bonuses, insurance, and other benefits
Department Coordinator for Games
Etesa
Colombia, Colombia
01.2006 - 01.2008
- Supervising the daily operations of gambling activities, such as casinos, lotteries, or sports betting
- Ensuring that operations comply with local, national, or international laws and regulations governing gambling
Education
Politecnico Grancolombiano - Business Administration
Politecnico Grancolombiano
Colombia12.2002
Skills
- Microsoft Office - Intermediate
- Payment processing
- Booking management
- Customer service
Leadership And Professional Development
Emmaus Catholic Church: volunteer in a non-profit organization dedicated to community service., Lead spiritual, emotional and economic projects working with more than 60 members to generate a positive impact on society.
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Reservation Assistant
Urban 3101
03.2024 - Current
Manager Assistant Fitness Center
The Biltmore Hotel
01.2024 - Current
Human Resources
Idalum
01.2009 - 01.2023
Department Coordinator for Games
Etesa
01.2006 - 01.2008
Politecnico Grancolombiano - Business Administration
Politecnico Grancolombiano
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