Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valentina Trejo Honens

Reno,NV

Summary

Lifelong dog lover with a strong interest in service training. Experienced in volunteer animal care, eager to learn the skills and training of dogs to support veterans and their future service dogs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Advisor

Tesla
Reno, Nevada
01.2024 - 07.2025
  • Managed customer communications by providing accurate repair times and detailed repair explanations, contributing to a 96% satisfaction rating in 2024.
  • Scheduled service appointments, answered in-bound calls, and addressed service related inquiries.
  • Created pre-service repair orders via remote diagnosis to identify repair needs, coordinating with parts and sales if needed.
  • Supported sales with demo drives, lot management assistance, and event coordination, educating customers on Tesla vehicles and features.
  • Co-managed a fleet of 25+ service loaner vehicles, overseeing distribution, cleaning, and repair audits.

Production Associate

Tesla
Sparks, NV
01.2021 - 03.2023
  • Certified Workstation Trainer - Provided line-side training for new and seasoned associates on production processes, quality standards, and safety compliance.
  • Operated manual, semi-manual, and automated equipment to manufacture and test Drive Unit components.
  • Resolved basic robotic and mechanical faults as a ‘Watcher’ on the Stator line.
  • Monitored production quality according to MI standards.

Marketing Assistant

Mackenzie Capital Investment
Orinda, CA
01.2019 - 01.2020
  • Provided administrative support by managing various tasks including organizing schedules, creating expense reports, and assisting in day-to-day office operations.
  • Worked alongside Senior sales representatives to create and distribute client sales and informational materials to simplify complex investment materials.
  • Maintained and updated client records in Zoho, tracking client interactions to support quick follow-ups and increased retention.

Education

Some College (No Degree) - Finance

Saddleback College
Mission Viejo, CA

Skills

  • Basic dog care - feeding, grooming, cleaning
  • Shelter operations - cleaning, admin tasks, adoption assistance
  • Adaptable
  • Strong work ethic
  • Highly motivated
  • Eagerness to learn

Certification

  • Nevada Humane Society - Started Sept. 2025
  • NV Occupational Salesperson license - Exp. Oct 2025

Timeline

Service Advisor

Tesla
01.2024 - 07.2025

Production Associate

Tesla
01.2021 - 03.2023

Marketing Assistant

Mackenzie Capital Investment
01.2019 - 01.2020

Some College (No Degree) - Finance

Saddleback College

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