Valentina Barrios
Fort Worth,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Receptionist Administrator
Farmers Insurance
04.2024 - Current
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Customer Service Representative
Edible Arrangements
06.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information whether in person or over the phone.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Sales Associate, Customer Service Representative
Marshalls Department Store
02.2021 - 11.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Collaborated with team members to ensure smooth operations during peak hours.
Education
High School Diploma -
Excel High School
Minnetonka, MNSkills
- Administrative Support
- Accurate Data Entry
- Data Collection
- Customer Service
- Calender Management
- Organizational Skills
- Bilingual
Timeline
Receptionist Administrator
Farmers Insurance
04.2024 - Current
Customer Service Representative
Edible Arrangements
06.2022 - 09.2023
Sales Associate, Customer Service Representative
Marshalls Department Store
02.2021 - 11.2022
High School Diploma -
Excel High School
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