Valentina Thomas
Lynchburg,VA
Summary
Motivated Student with strong technical abilities in software and applications. Demonstrated capacity to manage challenging tasks and optimize time management skills across various environments. Committed to applying organizational strengths while contributing to company growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
2
2
years of post-secondary education
25
25
years of professional experience
Work History
CVS
Pharmacy Tech, CVS
Forest, VA
11.2023 - Current
- Engaged customers in meaningful conversations using strong interpersonal skills to enhance their experience.
- Executed routine tasks with precision to maintain high standards of service.
- Comprehended and adhered to verbal and written instructions.
- Collaborated with cross-functional teams to successfully meet project objectives.
Instacart Shopper
Instacart
Lynchburg, VA
08.2023 - Current
- Satisfied customers with quick, accurate service under tight deadlines.
- Delivered quick, accurate service to satisfy customers under tight deadlines.
- Executed customer pickup orders efficiently at local store to ensure timely service. Efficiently managed shopping orders for customers within local area.
- Conducted shopping at customer's preferred store, ensuring quality selections, selecting fresh produce and verifying replacement items for their grocery order.
Sales Floor Team Member
Sheetz
Lynchburg
07.2022 - Current
- Greeted customers, creating welcoming atmosphere. Prepare food to Order, Process purchase transactions, Stock merchandise, Maintained cleanliness and organization of sales floor, enhancing customer experience. Collaborated with team members to achieve project goals., Contributed positively to team dynamics and project success, Demonstrated dependability by completing tasks on time, Addressed customer concerns by redirecting them to the correct department., Demonstrated punctuality by reliably arriving at work on schedule.
- Greeted customers, creating welcoming atmosphere, Prepare food to Order, Process purchase transactions, Stock merchandise, Maintained cleanliness and organization of sales floor, enhancing customer experience, Work in a team based environment, Contributed positively to team dynamics and project success, Demonstrated dependability by completing tasks on time, Listen to customers' complaints and address them to the right person, Always being on time
- Restocked merchandise and organized displays across Sheetz convenience retail areas.
- Operated register transactions and handled cash at Sheetz checkout.
Stay at Home Mom
Home Mom
Lynchburg
07.2008 - Current
- Managed daily operations and activities, ensuring smooth family routines., Managing children’s daily educational requirements, Ensured safe travel for children to appointments and events, Prepared meals for family using diverse recipes, Resolved technical issues for household devices, and occasionally performed maintenance tasks around the house to ensure proper functionality., Scheduled wellness appointments, household field trips, Ensured food and beverage accessibility., Managed conflicts and disagreements, and in return rewarded for good behavior, Managed household budget and expenses for financial stability
- Ran household financials
- Managed household schedules and family appointments for Home Mom home.
- a chef, a Provided technical support for household devices to ensure functionality., and occasionally as a maintenance person
Store Associate
Aldi
Lynchburg, VA
05.2023 - 08.2025
- Stocked shelves and organized displays to enhance customer engagement with featured items.
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Computed purchases and received and processed cash or credit payment.
- Assisted customers in selecting products by providing detailed information on pricing and availability.
- Engaged with customers to deliver professional support for sales and service inquiries.
Substitute Teacher
Campbell County School District
Lynchburg, VA
08.2023 - 06.2024
- Delivered instruction and guidance to ensure continuity of learning in absence of regular teacher.
- Clarified assignments and communicated expectations from lead teacher to students.
- Enforced rules of conduct to promote self-discipline and foster a responsible classroom environment.
- Documented daily activities for review by primary teacher.
- Provided notes and reports on school day activities to primary teacher.
Front Desk Clerk
Peaks of Otter Lodge
Bedford, VA
06.2022 - 11.2022
- Served as primary company ambassador. Managed high-pressure situations effectively., Engaged effectively with customers and colleagues. Developed and maintained positive relationships with customers to foster loyalty, Managed multiple tasks simultaneously during peak hours, Responded promptly to incoming phone inquiries., Processed lodging reservations accurately and efficiently., Cross-trained in various departments to enhance teamwork and flexibility. in different departments. Demonstrated dependable work ethic, Maintained accurate documentation of essential information., Problem solving and empathetic to others' feelings. Maintained an optimistic attitude to foster a positive work environment. Having a smile at all times
- Processed reservations, cancellations, and room assignments for Peaks of Otter Lodge.
- Answered phones and routed guest questions with courteous service.
- Served as primary company ambassador, Resistance to stress, Engaged effectively with customers and colleagues, Developed and maintained positive relationships with customers to foster loyalty, Managed multiple tasks simultaneously during peak hours, Answering phone calls, Making lodging reservations, Cross trained in different departments, Demonstrated dependable work ethic, Documenting and Organizing, Problem solving and empathetic to others' feelings, Being optimistic and having a smile at all times
Preschool Department Volunteer
Local Church
Lynchburg
06.2017 - 12.2021
- Guided children in learning activities 2.5-year-old, changed diapers, followed sanitary/sanitation protocols, Led Sunday lessons incorporating arts and crafts, songs, and imaginative play to foster creativity and learning, Communicated with parents on any arising issues or the lack of their involvement, Adhered to safety guidelines during check-in and check-out lines at check-in and check-out process
Cashier
Kohls
Lynchburg
11.2020 - 01.2021
- Arranged merchandise displays to attract customer interest in-store., Interacted with customers on a daily basis, and helped in finding an item of need if it was in stock. Promoted company specials to enhance customer awareness and drive sales. Assisted customers with store credit applications to facilitate transactions and improve service experience. Maintained cleanliness of work station to ensure a safe environment. and sanitized at all times, Maintained a positive attitude throughout the day. Collaborated with team members to achieve common goals. and customer service all the way
- Scanned merchandise and applied coupons, discounts, and rewards.
- Assisted customers with Kohl's returns, exchanges, and price checks.
- Organized displays, Interacted with customers on a daily basis, and helped in finding an item of need if it was in stock, Promoted company specials to enhance customer awareness and drive sales, Assisted customers with store credit applications to facilitate transactions and improve service experience, Kept workstation clean and sanitized at all times, Maintained a positive attitude throughout the day, Teamwork and customer service all the way
Manager
Santa Fe Fresh
Lynchburg
11.2007 - 07.2008
- Organized itinerary based on date, weather, client needs, and situational factors to enhance customer experience, Greeted and assisted customers with business services, Scheduled, trained, and oversaw employees in day to day operations, Plan and execute social, diversity and training activities to maintain a well trained and cohesive team, Forecasted and scheduled employees effectively to align staffing with hourly and daily operational demands, minimizing expenses, Oversight of all banking, inventory and control of food and beverage requirements including sanitation and safe-serve certifications, Managed staff of 10-12 individuals including hiring and terminations
- Oversaw fresh produce operations at Santa Fe Fresh, ensuring efficient distribution and retail workflows.
- Supervised staff scheduling and assignments across departments.
- Conducted thorough inventory checks for perishable fruits, vegetables, and refrigerated goods to maintain stock accuracy.
Manager
Pretzelmaker
Lynchburg
02.2005 - 07.2008
- Trained assigned staff and site-based staff on specialized tools, materials, and equipment., Created bi-weekly schedules for 10-12 hourly employees to ensure efficient staffing and operational coverage, Supervised staff in various departments, acted as team lead for the business, Organized and reorganized itinerary according to the date, weather, clients, and the situation at hand, Greeted and assisted customers with business services, Scheduled, trained, and oversaw employees in day to day operations, Plan and execute social, diversity and training activities to maintain a well trained and cohesive team, Forecasted and scheduled employees based on hourly and daily operations to optimize labor costs, Managed daily banking operations to ensure accurate financial transactions., inventory, and control of food and beverage requirements, ensuring compliance with sanitation and safe-serve certifications, Oversaw hiring and termination processes for a team of 10-12 staff members.
- Oversaw fresh produce operations in-store and in stockroom to ensure efficiency.
- Organized team schedules for sales, receiving, and replenishment to optimize staffing.
- Conducted quality checks on produce to ensure freshness and compliance with labeling standards.
Housekeeper
Hilton
Sacramento, CA
06.2001 - 05.2003
- Maintained guest rooms to meet Hilton cleanliness standards, ensuring guest satisfaction.
- Enhanced hygiene by cleaning bathrooms, floors, and surfaces with Hilton-approved products.
- Replenished linens, toiletries, and amenities to ensure guest comfort and convenience.
- Executed strategy to enhance facility productivity and address unproductive aspects.
Education
Some College (No Degree) -
Sacramento City College
Sacramento, CA 08.2001 - 05.2003
Some College (No Degree) -
Liberty University
Lynchburg , VASkills
- Medication management
- Organizational management
- Task management
- Client engagement
- Customer Service
- Reliability Under Pressure
- Flexibility
- Team Collaboration
- Detail orientation
- Active Listening
Certification
- Driver's License
- Certified Pharmacy Technician
Timeline
CVS
Pharmacy Tech, CVS
11.2023 - Current
Instacart Shopper
Instacart
08.2023 - Current
Substitute Teacher
Campbell County School District
08.2023 - 06.2024
Store Associate
Aldi
05.2023 - 08.2025
Sales Floor Team Member
Sheetz
07.2022 - Current
Front Desk Clerk
Peaks of Otter Lodge
06.2022 - 11.2022
Cashier
Kohls
11.2020 - 01.2021
Preschool Department Volunteer
Local Church
06.2017 - 12.2021
Stay at Home Mom
Home Mom
07.2008 - Current
Manager
Santa Fe Fresh
11.2007 - 07.2008
Manager
Pretzelmaker
02.2005 - 07.2008
Some College (No Degree) -
Sacramento City College
08.2001 - 05.2003
Housekeeper
Hilton
06.2001 - 05.2003
Some College (No Degree) -
Liberty University