Valentine Ehonwa

Stop production if serious product is not workable task.
Review and update standard operating procedures or quality assurance manuals.
Monitor performance of quality control systems to ensure effectiveness and efficiency.
Review quality documentation necessary for regulatory submissions.
Analyze quality control test results and provide feedback and interpretation to production management or staff.
Verify that materials, and finished products meet established requirements. Oversee workers including supervisors, workers engaged in tasks activities. Instruct staff in quality control and analytical procedures.
Direct the tracking of regularly reported quality control data.
Participate in the development of product specifications.
Identify quality problems or areas for improvement and recommend solutions.
Collect and analyze production samples to evaluate quality.
Produce reports regarding nonconformance of tasks or processes, daily production quality, root cause analyses, or quality trends.
Communicate quality control information to all relevant organizational workers.
Monitor development of new products to help identify possible problems for mass production.
Identify critical points in the manufacturing process and specify sampling procedures to be used at these points.
Create and implement inspection criteria or procedures.
Document criteria for RSA.
Review statistical studies, technological advances, or regulatory standards and trends to stay abreast of issues in the field of quality control.
Instruct workers on quality guidelines, and ways to eliminate deficiencies task that have been sent out.
For the SME ensure the facts and details are correct so that the project deliverable will meet the needs of the clients, policies, and standards with the best practices of delivery.
For supervisor assistant ensuring that the employees are productive and being efficient with their task that comply with the policies and standards.
Training of new analyst that hits the floor.
Reporting to the senior management and reporting of any issues.

Determine eligibility of persons applying to receive assistance from government programs and agency resources such as Medicaid. Medicare, Food Stamps, TANF, WIC and more.
Review task to see if the cases are workable. Work changes and renewals application for clients with Medicaid for the state Georgia.
Work Pathway Applications
Verify Liquid resources like checking and saving account, vehicle, trust account and more.
Different expenses and deductions.
Run different interfaces like DOL-WG, WN (Worker number), FD, UB (Unemployment ) NHNFD
Use a different system Gateway to run the case and make case notes for the state worker to look at the case.

Performs quality assurance
reviews of long-term care
and non-long-term care
cases, to ensure accuracy and
compliance with applicable
Federal and State regulations.
Communicate knowledge
gaps to team members and
facilitate ongoing training and
coaching.
Communicate expectations &
guidelines to team members.
Review Long Term Car Make
recommendations for
improving QA and
automation processes and
best practices based on
analysis.
Interpret policies,
procedures, rules,
regulations, and standards
to communicate on a
complex level with others to
exchange or verify
information.
i.e, Home and Community Based
Services/ Nursing home/
Assisted Living cases, and an in-
depth knowledge of the
Medicaid Waiver.
Identify errors and provide
feedback to team reviewer to
ensure correct process is
followed.

Complete a QA Return sheet
detailing questions or areas
of improvement and share
with reviewer.

Provide eligibility services
to clients of the
department various
assistance programs and
provide a broad range of
client services aimed at
maintaining or achieving a
client full potential for
self-direction, self-
reliance, and independent
living.
Research, verify and
evaluate statements and
documents submitted by
clients and other factors
to ensure compliance with
program eligibility
requirements.
Review and process
related tasks assigned.
Make all available case
updates with a technical
knowledge of general
authorization principles
and standard, working
knowledge of State
guidelines and policy
related to utilization
management.
Input and update data
collection fields and
screens with all available

and up-to-date
information using scanned
documents, Interfaces,
Income, and
demographics documents
provided.
Conduct and process long-
term services and
supports (LTSS)
applications/ prioritizing
task assigned and meeting
time sensitive deadlines.

Reviewed and analyzed
financial and eligibility
information.
Maintained current
knowledge of policies and
procedures for efficiency.
Typed a detailed journal
entries of actions taken on
a case.
Utilized Medicaid policy
and procedure for
accurate determination
and timely processing.
Utilize database and
written materials (QRG) to
look up information.
Followed all procedures
and applied knowledge of
HPAA, PII and PHI Act to
avoid violations.
performed page-to-page
review and analysis to
determine eligibility.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Prepared Lab Solutions, reagents and media or laboratory apparatus as needed to carry out laboratory exercise.
• Train and evaluate employees and oversee all lab technicians Day to Day Operations of lab.
• Overall, I was setting goals for performance, deadlines to comply with company's plans and vision. Organizing workflow and ensuring that employees understand their duties or delegated tasks. Monitoring employee productivity and providing constructive feedback and coaching.

• Accompanied physicians through day in fast-paced, stressful environments.
• Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
• Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
• Stayed on top of current patient loads to facilitate efficient and organized workflow.
• Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
• Accepted dictated notes and produced professional documents with outlined information.
• Selected appropriate ICD-10 and CPT codes for records.
• Verified signatures and checked medical charts for accuracy and completion.
• Submitted orders for additional tests and examinations.
• Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.

• Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
• Oversaw in-person and curbside patient registration and processing.
• Donned and removed personal protective equipment (PPE) per company protocols.
• Protected individual confidentiality as prescribed by local, state and federal mandates.
• Performed nasal swab and rapid antibody testing via blood droplet collection.
• Processed positive and negative test responses according to established protocols and reporting requirements.
• Provided COVID-19 FAQs and educational material to patrons and employees.
• Inventoried and ordered medical and office supplies.
• Recorded patient vital signs prior to beginning medical procedures.
• Disinfected tools, equipment and surfaces between patients.

• Trained and mentored new personnel hired to fulfill various roles.
• Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
• Monitored day-to-day activities of the company and employees, noting areas needing improvement and implementing plans for rectification.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in the company success.

• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Performed quality assurance and quality control assessments of support ticket fulfillment.
• Monitored systems in operation and input commands to troubleshoot areas.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Boosted network, system and data availability and integrity through preventive maintenance and upgrades.

• Adhered to appropriate legal scripting when required.
• Developed product demonstrations and presentations for customers.
• Made 700 sales calls weekly to existing and new customers for business growth.
• Developed new strategies for customer retention activities in order to achieve the organization's objectives .
• Recommended products to customers, thoroughly explaining details.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Attended advanced training sessions and conferences to increase product knowledge and productivity.
• Cold-called leads and closed large number of new sales over several months.
• Exceeded goals for new accounts in single sales cycle.
• Documented customer interactions using SalesForce to capture data in processing system.
• Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
• Determined problem areas and resolved issues related to profitability and business objective achievement.

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Collected, validated and distributed information to employees.
• Aided colleagues, managers and customers through regular communication and assistance.
• Managed agendas and calendars, boosting productivity and improving organizational initiatives.
• Oversaw successful planning and execution of staff meetings, parties and events.
• Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
• Drove workflow improvements by streamlining processes.
• Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
• Maximized branding outreach by facilitating marketing initiatives.