Valentine Ekpenyong
Middletown,CT
Summary
Dedicated and dependable professional with experience in customer service, front desk operations, and telephone-based support across hospitality and service-oriented environments. Known for clear communication, strong organizational skills, and the ability to remain professional and solution-focused in fast-paced settings. Brings a consistent record of supporting diverse individuals, managing multiple responsibilities, and contributing positively to team and organizational goals.
Overview
8
8
years of professional experience
Work History
Guest Specialist
Saybrook Point Resort & Marina
Old Saybrook, USA
06.2025 - Current
- Deliver high-quality service in a professional hospitality environment, ensuring positive and efficient guest experiences
- Assist with reservations, check-ins, check-outs, and special requests with accuracy and attention to detail
- Address questions and concerns in a respectful, solution-focused manner
- Collaborate with multiple departments to support smooth daily operations
Front Desk Agent
Foxwoods Resort Casino
Mashantucket, USA
10.2023 - 01.2025
- Provided front desk support in a fast-paced, high-volume setting serving a diverse population
- Assisted guests with check-in, check-out, reservations, and account-related inquiries
- Resolved complaints and service issues professionally to ensure positive outcomes
- Maintained accurate records and followed established operational and security procedures
Customer Service & Sales Representative
MedGuard at Safe Home Security
Middletown, CT
06.2018 - 06.2021
- Delivered reliable customer support for individuals using medical alert services
- Provided technical assistance and answered service-related questions via telephone
- Managed customer accounts and supported sales activities as needed
- Organized and maintained supplies to ensure efficient daily operations
Education
General Studies - Music, Computer Science
Southern Connecticut State University
New Haven, CTNew Haven, CT
Skills
- Customer Service & Support
- Professional Communication
- Problem Solving & Issue Resolution
- Telephone & In-Person Assistance
- Account & Record Management
- Team Collaboration
- Computer & Technical Support Skills
- Time Management & Organization
Timeline
Guest Specialist
Saybrook Point Resort & Marina
06.2025 - Current
Front Desk Agent
Foxwoods Resort Casino
10.2023 - 01.2025
Customer Service & Sales Representative
MedGuard at Safe Home Security
06.2018 - 06.2021
General Studies - Music, Computer Science
Southern Connecticut State University