Martin Coffman
Battle Creek,MI
Summary
Highly customer-focused with background as Guest Specialist. Possess strong interpersonal skills and ability to enhance guest experiences, combined with effective problem-solving capabilities. Demonstrated track record in managing complex schedules, implementing operational improvements, and delivering unparalleled client service. Committed to maintaining high standards of hospitality and productivity.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Guest Specialist
Bobs discount furniture
Portage, Michigan
09.2021 - Current
- Assisted customers with product selection and provided detailed information on features.
- Managed customer inquiries and resolved issues to ensure satisfaction.
- Collaborated with team members to maintain a welcoming store environment.
- Demonstrated furniture assembly techniques to enhance customer understanding.
- Processed sales transactions efficiently using point-of-sale systems.
- Resolved guest complaints quickly and efficiently while ensuring satisfaction.
- Assisted with other duties as assigned by management team members.
Store Manager
Art Van Pure Sleep
Portage
05.2018 - 03.2020
- Managed daily store operations and ensured a positive customer experience.
- Supervised and trained staff on sales techniques and product knowledge.
- Developed visual merchandising strategies to enhance product presentation.
- Analyzed sales data to identify trends and inform business decisions.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
Retail Sales Associate
Sam’s Club
Battle Creek, MI
10.2016 - 05.2018
- Operated kitchen equipment safely while maintaining cleanliness and organization.
- Assisted in inventory management by tracking supplies and notifying shortages.
- Collaborated with team members to ensure efficient service during peak hours.
- Engaged with customers, taking orders and addressing inquiries promptly.
- Monitored food quality to ensure compliance with health regulations and standards.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Assisted in the preparation of food items according to recipes and instructions.
Manager
Arbys Resturant
Battle Creek, MI
02.2013 - 06.2016
- Supervised daily restaurant operations to ensure efficient service delivery.
- Trained and mentored staff on customer service and food safety standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Conducted regular inspections to uphold cleanliness and safety regulations.
- Coordinated schedules to optimize labor efficiency during peak hours.
Education
Associate of Arts - Science
Kellogg Community College
Battle Creek, MI 09.2011 - 06.2013
Science
Western Michigan University
Kalamazoo, MI 09.2009 - 05.2011
Skills
- Product knowledge
- Point-of-sale systems
- Visual merchandising
- Inventory management
- Sales analysis
- Team collaboration
- Problem solving
- Upselling strategies
- Customer relations
- Payment processing
- Guest accommodations
- Data inputting
- Data entry proficiency
- Computer skills
- Product sales
- Basic accounting
- Inventory monitoring
- Data entry
- Customer service
Accomplishments
- Eagle Scout
- Serv Safe Certification
- 3 time top 38% in nationwide company in delivered sales
Timeline
Guest Specialist
Bobs discount furniture
09.2021 - Current
Store Manager
Art Van Pure Sleep
05.2018 - 03.2020
Retail Sales Associate
Sam’s Club
10.2016 - 05.2018
Manager
Arbys Resturant
02.2013 - 06.2016
Associate of Arts - Science
Kellogg Community College
09.2011 - 06.2013
Science
Western Michigan University
09.2009 - 05.2011