Veronica Diaz
Charlestown
Summary
Responsible Guest Specialist experienced in arriving as scheduled and ready to meet diverse needs. Proficient in operational requirements, including stock management, payment processing. Prepared to leverage several years of experience to take on dynamic new position.
Overview
15
15
years of professional experience
Work History
Guest Specialist
Bob's Discount Furniture
Somerville
10.2024 - 12.2025
- Greeted and welcomed customers, creating warm, inviting environment and ensuring positive first impression
- Engaging with customers, providing World Class Customer Service and personalized assistance to uncover their home furnishing needs and helping them make their design vision become a reality
- Build rapport with clients, earning their business through your ability to demonstrate exceptional product knowledge,strong interpersonal skills, and excellent listening skills
- Generated sales through low-pressure consultative approach, fostering trust and long-term customer relationships
- Developed and maintained customer base through networking and follow-up, enhancing customer satisfaction before and after sale
- Ensured secure processing of payments
MassHealth Eligibility&Applications Specialist
Automated Health Systems
10.2023 - 09.2024
- Processed MassHealth applications, ensuring timely and accurate submission for clients
- Guided applicants through form completion and submission, enhancing understanding of requirements
- Reviewed applications for accuracy and eligibility criteria, facilitating compliance with state standards
- Processed MassHealth applications directly with Clients
Sales Representative/ Assistant Manager
T-Mobile
Charlestown
05.2022 - 09.2023
- Assisted customers in selecting optimal services and connectivity solutions
- Assisting Customers in staying Connected
- Solving problems for Customers when it comes to their cellular devices
- Making sure that customers are satisfied and have all their questions answered
- Facilitated communication by translating customer inquiries into Spanish
- Ensured customer satisfaction by addressing inquiries and resolving issues
- Supervised sales agents to enhance team performance and meet sales targets
- Inventory Account & Scheduling
- Customer Service Call Center Representative
Customer Service Call Center Representative
Simplisafe
Boston
07.2018 - 04.2022
- Facilitated Point-of-sale Transactions
- Configured customer systems to improve usability and satisfaction
- Addressed Customer Inquiries
- Managed client follow-up communications to ensure satisfaction after purchase
- Addressed customer inquiries to resolve issues and strengthen client relationships
Cashier/Stocker
Dollar Tree
Charlestown
05.2018 - 05.2019
- Assisted customers in locating desired products
- Operated cash register for accurate transactions
- Communicating with customers in both English and Spanish
- Stocking Merchandise
- Maintained organized workspaces to enhance efficiency.
- Stocked merchandise to maintain organized displays
- Checked products for accuracy and quality before stocking.
Cashier/Sales
Kids Foot Locker
Cambridge
10.2017 - 01.2018
- Guided customers in selecting footwear to enhance shopping experience
- Processed sales and payments through POS system ensuring accurate transactions
- Managed inventory levels by tracking stock and organizing storage areas
- Fostered customer loyalty through personalized service and follow-ups
- Prioritized tasks effectively to meet deadlines and optimize workflow
- Collaborated with team members to achieve common goals and objectives
- Facilitated clear communication among team members to ensure project alignment
Performer/ Social Justice Advocate
Berklee City Music
Boston
07.2017 - 08.2017
- Collaborated with others to brainstorm innovative solutions for community issues
- Performed songs and poems to raise awareness on social justice topics
- Thinking of different ways to make things better in our communities individually
- Performed songs and poems at community events to raise awareness about social issues.
BUILD
Build Boston
Boston
09.2013 - 06.2017
- Communicated with business partners to align project objectives and expectations
- Marketed products to identify and engage target markets effectively
- Established professional connections at industry events
- Communicating with business partners
- Guided customers in selecting suitable products based on their needs
Adult staff
Boys and Girls Club of Charlestown
Charlestown
07.2016 - 08.2016
- Facilitated group activities for kids aged 12-15
- Oversaw daily tasks of junior staff aged 17-19
- Collaborated with staff to maintain safety standards
Junior staff
Boys and Girls Club of Charlestown
Charlestown
07.2014 - 08.2015
- Assisted in supervising group of 43 children ages 7-8 during activities and transitions
- Monitored and guided children during transitions between different locations
- Helped watch and transition children to and from different locations
- Coordinated with staff to ensure seamless execution of daily activities.
- Engaged children in educational activities to promote social skills.
Volunteer
Harvard-Kent Elementary School
Charlestown
06.2011 - 01.2012
- Read stories to children during storytime sessions
- Guided children through transitions during indoor and outdoor activities to promote smooth engagement
- Supported teacher by preparing classroom materials and resources
Education
High School Diploma -
Charlestown High School
Charlestown, MA, United StatesSkills
- Sales Support
- Point of Sale Management
- Product Knowledge
- Transaction Processing
- Document Processing
- Microsoft Word
- Microsoft Outlook
- Attention to Detail
- Problem Solving
- Adaptable
- Fluent in Spanish
- Communication skills
- Active listening
- Relationship building
Timeline
Guest Specialist
Bob's Discount Furniture
10.2024 - 12.2025
MassHealth Eligibility&Applications Specialist
Automated Health Systems
10.2023 - 09.2024
Sales Representative/ Assistant Manager
T-Mobile
05.2022 - 09.2023
Customer Service Call Center Representative
Simplisafe
07.2018 - 04.2022
Cashier/Stocker
Dollar Tree
05.2018 - 05.2019
Cashier/Sales
Kids Foot Locker
10.2017 - 01.2018
Performer/ Social Justice Advocate
Berklee City Music
07.2017 - 08.2017
Adult staff
Boys and Girls Club of Charlestown
07.2016 - 08.2016
Junior staff
Boys and Girls Club of Charlestown
07.2014 - 08.2015
BUILD
Build Boston
09.2013 - 06.2017
Volunteer
Harvard-Kent Elementary School
06.2011 - 01.2012
High School Diploma -
Charlestown High School