Valentino Coy
Madison,WI
Summary
Engaged customers through effective communication to identify and address needs during service delivery. Collaborated with teams to ensure timely task completion, enhancing overall customer satisfaction. Maintained high standards of cleanliness and attention to detail, reinforcing professionalism. Conducted pre-inspections for cleaning processes, demonstrating a solid understanding of material evaluation and practical task readiness.
Overview
7
7
years of professional experience
Work History
Carpet Cleaning Technician
Zerorez
Verona, WI
04.2020 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
- Removed dust mites, allergens, mold spores, pet dander, pollen, bacteria, and other contaminants from carpets through steam cleaning process.
- Kept business entrances clean, tidy and professional in appearance.
- Explained cleaning process to residential customers upon arrival at home and answered questions.
- Performed pre-cleaning inspections of customer premises to determine type of carpet or upholstery fabric that needs to be cleaned.
- Maintained cleaning machines and tools and verified excellent condition before using at customer site.
- Completed cleaning projects per day, with excellent survey ratings and multiple repeat customers.
Rural Mail Carrier
Post Office
Verona, WI
05.2018 - 04.2020
- Handled undeliverable mail in accordance with established procedures.
- Assisted customers with inquiries regarding postal services and regulations.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Provided excellent customer service while interacting with customers on route.
- Adhered to all USPS policies and procedures related to delivering mail.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Education
High School Diploma -
Middleton High School
Middleton, WI06-2016
Skills
- Attention to detail
- Customer engagement
- Product knowledge
- Productivity and time management
- Willingness to learn
Reference Contacts
ZEROREZ
Brad Zaugg (Owner)
(608)239-7609
John Featherstone (Operations manager)
(520)265-6245
Blaise Baptiste (Office coordinator)
(815)291-2117
Timeline
Carpet Cleaning Technician
Zerorez
04.2020 - Current
Rural Mail Carrier
Post Office
05.2018 - 04.2020
High School Diploma -
Middleton High School
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