VALENTINO MCELROY
Fresno,Ca
Summary
Motivated and dependable professional with strong time management, interpersonal, and leadership skills. Experienced in group management and customer service, with a proven track record of working effectively in team settings. Excels under pressure while maintaining professionalism and a high standard of work. Committed to delivering exceptional service and meeting individual needs with flexibility, adaptability and a positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Summit Springs Village
01.2020 - 01.2025
- Proficient in medical scheduling systems and electronic health record (EHR) software (e.g., PointClickCare).
- Skilled in Microsoft Office Suite (Word, Excel, Outlook) for managing documentation and communications.
- Experience handling patient admissions, discharges, and transfers paperwork.
- Knowledge of HIPAA compliance and confidentiality protocols.
- Familiarity with billing, insurance verification, and payment processing systems.
- Competence in maintaining staff schedules, shifts, and timekeeping systems.
- Strong interpersonal skills to communicate effectively with residents, families, and healthcare staff.
- Compassionate and patient demeanor when assisting residents with inquiries or concerns.
- Ability to provide emotional support to families navigating dementia care challenges.
- Skilled in diffusing tense situations and addressing sensitive issues professionally.
- Skilled in maintaining accurate and up-to-date records for residents and staff.
- Expertise in preparing reports, correspondence, and other documentation.
- Ability to resolve scheduling conflicts and staffing issues promptly.
- Skilled in troubleshooting technical issues with office equipment or software.
- Proactive in identifying process improvements to enhance operational efficiency.
- Experience working closely with nurses, physicians, therapists, and care staff.
- Supportive role in coordinating care plans for residents with the care team.
- Assisting in the onboarding and training of new administrative staff.
- Familiarity with dementia-related terminology and care approaches.
- Understanding the needs of residents with cognitive impairments.
- Knowledge of safety procedures and emergency protocols in healthcare settings.
Bartender
01.2015 - 01.2019
- Knowledge of mixing, garnishing, and serving drinks according to recipes.
- Proficient in operating point-of-sale (POS) systems and handling cash transactions.
- Ability to create signature cocktails and customize drinks for patrons.
- Deep understanding of beer, wine, and spirits, including pairings and flavor profiles.
- Familiarity with bar inventory management and restocking procedures.
- Experience with high-volume bar operations.
- Compliance with health and safety regulations, including proper sanitation practices.
- Exceptional ability to engage and build rapport with customers.
- Skilled at handling difficult or intoxicated patrons professionally.
- Experience managing tabs, upselling drinks, and promoting specials.
- Ability to maintain a welcoming and lively atmosphere.
- Skilled at managing multiple drink orders in fast-paced environments.
- Efficiently prioritizing tasks during peak hours.
- Ensuring prompt service without compromising quality.
- Experience training and mentoring new bartenders or barbacks.
- Strong collaboration with servers and kitchen staff to ensure seamless operations.
Education
High School Diploma - undefined
Sunnyside High School
01.2011
Skills
Customer Service
Management
Critical Thinker
Marketing/Occupancy
Attention to Detail
Coordination
Mobile
Professional
Able-Bodied
HIPAA compliance
Patient admissions processing
Interpersonal communication
Conflict resolution skills
Documentation preparation
Certification
- 100+ hrs of classes/training in the LTCF space
- HIPAA compliance certification
- First Aid and CPR/AED certification
- Infection control specialist training
LANGUAGES
English
Spanish
Timeline
Administrative Assistant
Summit Springs Village
01.2020 - 01.2025
Bartender
01.2015 - 01.2019
High School Diploma - undefined
Sunnyside High School