Valentino Trnovec
CSR
Virovitica
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at IBM, where I excelled in resolving customer complaints, enhancing loyalty, and boosting satisfaction. Skilled in problem-solving and Technical Expertees, I thrive in high-stress situations, demonstrating exceptional adaptability and critical thinking. My collaborative approach led to significant team successes.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Customer Service Representative
IBM
07.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Successfully collaborated within the organization and other teams
Postal Worker
Deutsche Post
05.2018 - 06.2019
Support Agent
Media One
06.2016 - 04.2018
Sales Agent
ProCall
02.2015 - 04.2016
Education
High School Diploma -
Strukovna Skola Virovitica
Virovitica 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Technical support
Microsoft Office Suite
Adaptability and flexibility
Team collaboration
Complaint resolution
Critical thinking
Timeline
Customer Service Representative
IBM
07.2019 - Current
Postal Worker
Deutsche Post
05.2018 - 06.2019
Support Agent
Media One
06.2016 - 04.2018
Sales Agent
ProCall
02.2015 - 04.2016
High School Diploma -
Strukovna Skola Virovitica
04.2001 -
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