Summary
Overview
Work History
Education
Skills
Classes Taken at the University Relevant to the Desired Position
Additional Information
Languages
Timeline
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Valentyna Melnyk

Valentyna Melnyk

Pascagoula,MS

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience

Work History

Office Manager

English Courses
09.2020 - 02.2022
  • Organized opening offline English Courses in town.
  • Searched office, signed rent contract.
  • Responsible for paying rent, utility bills and taxes.
  • Searched new clients, using Facebook and Instagram adds.
  • Increased clients quantity by 50%
  • Communicated in oral and written form with clients.
  • Answered phone calls and provided all necessary information about our services.
  • Maintained positive atmosphere among our clients.
  • Resolved conflict situations.
  • Maintained office life with all necessary supplies.

Travel Agent

Dobro
08.2018 - 09.2020
  • Booked and ticketed in Amadeus and Galileo systems
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare.
  • Helped customers with passport and visa applications
  • Updated and maintained customer databases to increase customer retention
  • Assisted clients with flight changes and cancellations to minimize travel disruptions
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness

Economist

Evrika
08.2014 - 06.2015
  • Studied economic and statistical data.
  • Liaised with analysts to strengthen evidence base, raise value awareness and gain positive reputation about content accuracy.
  • Developed economic standards and provided points of view used in forecasting trends and formulating economic policy.
  • Developed market, economic and sector analysis to inform business strategy.
  • Implemented marketing researches.

Call Center Operator

Senturia
02.2014 - 08.2014
  • Made booking and rebooking of air tickets.
  • Managed over 100 customer calls per day.
  • Worked with international clients.
  • Made changes in air tickets.
  • Recommended products to customers, thoroughly explaining details.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Resolved conflict situations.

Education

BBA - Management And Economics

Odessa National University By I.I.Mechnikov
Odessa, Ukraine
06.2012

Skills

  • Great communication skills
  • Fast learning
  • Mail Handling
  • Database Administration
  • Team Bonding
  • Knowledge of English, Ukrainian, Russian, German
  • Banking Operations

Classes Taken at the University Relevant to the Desired Position

5 years of the University studying, taking such classes as Management, International Economics, Marketing, Statistics, Finances, HRM, Decision Making, Project Management, Business Etiquette, Psychology, English. 

Additional Information

Came to the USA in September, 2022 under the program Uniting for Ukraine. Married. Have a husband and a son, 7 years old. Current location is Mississippi. Willing to relocate.

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
German
Elementary

Timeline

Office Manager

English Courses
09.2020 - 02.2022

Travel Agent

Dobro
08.2018 - 09.2020

Economist

Evrika
08.2014 - 06.2015

Call Center Operator

Senturia
02.2014 - 08.2014

BBA - Management And Economics

Odessa National University By I.I.Mechnikov

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Valentyna Melnyk