Valeri Horton
Chicago,IL
Summary
Dynamic professional with a proven track record at Blue Cross Blue Shield of Illinois, specializing in healthcare assistance and data accuracy. Excelled in document review and customer service, significantly enhancing client satisfaction. Skilled in both verbal and written communication, adept at error identification and resolution. Demonstrates a keen eye for detail and a commitment to maintaining data integrity.
Overview
15
15
years of professional experience
Work History
Customer Advocare
Blue Cross Blue Shield of Illinois
Chicago, IL
04.2022 - Current
- Used different knowledge banks to research customer problems and develop accurate responses.
- Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
- Provided technical support and troubleshooting assistance for customers.
- Provided customer support through phone, email.
- Followed up with customers after resolution of their issue to ensure satisfaction was achieved.
- Provided training sessions for new employees joining the Customer Advocate team.
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
- Maintained a high level of professionalism when interacting with customers.
- Assisted customers in navigating the company website for answers to commonly asked questions.
- Researched customer inquiries to ensure accurate resolution of their issues.
- Recorded detailed notes in customer accounts for future reference and follow-up.
Computer Data Entry Operator
Kelly Services/ BCBSIL
Chicago, IL
04.2020 - 04.2022
- Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
- Compiled data from source documents prior to data entry.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Pedi onboarding for groups and Individuals. End to End Load new groups and individuals Demographic updates Term providers. Add networks. In PPW Verification of providers credentials. Add providers professional ID numbers into QNXT Add case numbers & Professional ID number in company system. Sales Force Create CRM in Sales force add provider details.
Data Entry Clerk
Robert Half Accountemps / Bank of America
Chicago, IL
09.2017 - 03.2018
- Checked source documents against entered data to ensure accuracy.
- Compiled data from source documents prior to data entry.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Updated existing records with new or revised information as needed.
- Followed data program techniques and procedures to maintain data entry requirements.
Order Entry Clerk
Brilliant Staffing/ Alpha Baking
Chicago, IL
10.2016 - 06.2017
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Retrieved electronic orders from system. Verified and processed orders. Sent orders Via email to correct freezer for order filling and shipment. Processes all revised purchase orders sent by email or fax.
Data Entry Clerk
Kelly Services/ BCBSIL
Aurora, IL
09.2015 - 03.2016
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained data entry requirements by following data program techniques and procedures.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Utilized specialized software applications related to the job role.
Receptionist
Volt Workforce Solutions
Chicago, IL
03.2015 - 07.2015
- Responded to inquiries from internal staff members regarding office operations.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Welcomed visitors by greeting them in person or on the phone. Answering or referring inquiries. Scheduled meetings reserved conference rooms. Ordered office and kitchen supplies. Maintained mail delivers and shipments. Processed Fed Ex shipments. Assisted with New Hire Security Access. Processed all facility request with building management.
Perinatal Clerk /Referral Specialist
TCA Health
Chicago, IL
06.2010 - 06.2014
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Collaborated with team members to ensure the accuracy of referral data entered into the system.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted in collecting and interpreting data for grant reporting. Communicated with affiliated hospitals or referral institutions. Per provider request for medical records and faxed appropriate documents that were necessary for continuity of care. Scheduled patients for follow up appointments. Processed referrals and scheduled appointments for outpatient testing and procedures. Obtained results of out patient testing.
Education
High School Diploma -
Unity Catholic
Chicago, IL05-1982
Some College (No Degree) - Medical Administrative Assistant
Everest College
Chicago, ILSkills
- Document review skills
- Healthcare assistance
- Data entry
- Customer research
- Customer services
- Complaint handling
- Billing inquiry resolution
- Error identification
- Collecting information
- Verifying data accuracy
- Certified in 10-key
- Order processing
- Verbal and written communication
- Accuracy and attention to detail
- Data accuracy
Timeline
Customer Advocare
Blue Cross Blue Shield of Illinois
04.2022 - Current
Computer Data Entry Operator
Kelly Services/ BCBSIL
04.2020 - 04.2022
Data Entry Clerk
Robert Half Accountemps / Bank of America
09.2017 - 03.2018
Order Entry Clerk
Brilliant Staffing/ Alpha Baking
10.2016 - 06.2017
Data Entry Clerk
Kelly Services/ BCBSIL
09.2015 - 03.2016
Receptionist
Volt Workforce Solutions
03.2015 - 07.2015
Perinatal Clerk /Referral Specialist
TCA Health
06.2010 - 06.2014
High School Diploma -
Unity Catholic
Some College (No Degree) - Medical Administrative Assistant
Everest College
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