Hi, I’m
Valeria Acosta
Regional Support Manager
Atlanta,GA
“From the time you take your first breath, you become eligible to die. You also become eligible to find your greatness and become the one warrior.”
David Goggins
Summary
Experienced property management professional with a solid foundation in marketing. With over 7 years in the multifamily industry, brings a deep understanding of real estate and a proven track record in enhancing occupancy goals, creating great onboarding foundations, and excelling in traffic generation through digital marketing. Skilled in crafting and executing innovative marketing campaigns that fuel brand recognition, customer engagement, and revenue growth in the competitive landscape. Fluency in both English and Spanish facilitates effective connection with diverse audiences and staying at the forefront of industry trends to deliver impactful marketing solutions.
Overview
11
years of professional experience
2
years of post-secondary education
3
Certificates
2
Languages
Work History
RADCO ResidentialAtlanta, GA
Regional Support Manager
08.2022 - Current
Job overview
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Successfully achieved high occupancy rates of over 90% in 3-month time frame with new lease up marketing strategies.
- Planned property events for all RADCO communities, including grand openings with vendors such as Atlanta Hawks & Atlanta United to name a few through my outreach connections.
- Traveled 60%-70% to check on properties in our Southeast Region including their financials, invoice processing, trained new staff, new construction walks throughs, property take overs, and due diligence.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Onboarded new team members and coached personnel in marketing tasks.
Fortis Painting & Cleaning Atlanta, GA
Company Owner/Director of Marketing Operations
10.2020 - 09.2022
Job overview
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Developed comprehensive marketing strategies to increase brand awareness and grow our customer base.
- Used Adobe Creative Suite to design promotional materials, search engine marketing advertisements and mobile advertisements.
- Managed 25 employees by supervising daily tasks.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Forecasted and managed budgets to boost cost-effectiveness and profitability.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Built loyal account base and long-term business relationships with accounts.
RADCO ResidentialSmyrna, GA
Assistant Property Manager
02.2019 - 10.2020
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately with over 300 units.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant eviction disputes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Developed and executed marketing plans for trade shows and other events to increase property awareness.
Star Residential LLCAtlanta, GA
Business Property Manager
03.2016 - 07.2018
Star Residential LLC Atlanta, GA
Leasing Professional
05.2015 - 05.2016
RMIAtlanta, GA
Marketing Associate
02.2015 - 08.2015
New AcquisitionsAtlanta, Georgia
Sales & Marketing Specialist
03.2013 - 05.2015
Education
Full Sail University Orlando, FL
Bachelor of Science from Music Business
04.2015 - 05.2017
Skills
Strong Leadership & Communication Skills
Affiliations
- IREM Georgia - Young Professionals Committee
- Atlanta Apartment Association - Memberships Committee
Certification
Social Media Specialist - Digital Marketing Institute
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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