VALERIA ACOSTA
MINNEAPOLIS,MN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Medical Assistant
MHealth Specialty Infusion and Procedure Center
10.2022 - 04.2023
- Delivers patient care as delegated by the RN to assigned patient population, or individual patient
- Communicates effectively with patients and other members of the healthcare team
- Provides patient instruction as delegated
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Fairview Riverside- OBGYN
02.2022 - 08.2022
- Documents care in the medical record
- Assisting the physician during Procedure
- Responded to customer phone calls and emails
- Preformed Vital Signs
- Preparing and administering medications as directed by a physician
- Prepared Orders as directed by a physician
- Rooming Patients
- Documenting Patient information in Epic
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Office Assistant
Gillette Agency Inc
11.2019 - 03.2020
- Performed general administrative work for an insurance company
- Organized files
- Worked on Workers Comp and Liability Forms
- Sent annual audits
- Assisted the Office Manager on other tasks
- Assistant the President of the Company and Manager
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Utilized office management software to record and track customer information.
- Informed and supported business leaders through consistent communication and administrative support duties.
Receptionist
BLC
08.2019 - 12.2019
- Communicated with other staff using a radio to coordinate child pickup for after school care
- Welcomed and greeted parents
- Provided first aid to children in need
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Administrative Assistant
Checkers and Rally's
08.2018 - 11.2018
- Entered data in the computer
- Assisted restaurant owner with tasks
- Answered phone calls
- Used WAND and RTI software to keep track of company finances
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisting the CEO
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Ropes Operator
Nickelodeon
06.2015 - 08.2018
- Greeted customers
- Made sure ride area was clean
- Communicated rules and expectations to customers
- Made sure guests are safe
- Trained to rescue customers in case of an emergency
- Ran the cash register
- Helped customers get harnessed properly
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Ride Operator
Nickelodeon
06.2015 - 08.2018
- Greeted customers, made sure customers followed safety guidelines
- Scanned tickets
- Swept area
- Operated theme park rides
Associate
Gap
01.2015 - 04.2015
- Helped fold and restock clothing
- Greeted and assisted customers at fitting room
- Worked cash register and assisted customers with checking out
- Supervised for loss merchandise or stolen
Crew Member
McDonald's
08.2010 - 01.2015
- Greeted customers and worked cash register
- Packed meals and delivered to customers
- Assisted manager with restaurant upkeep
- Cleaned and organized restaurant
Education
HENNEPIN TECHNICAL COLLEGE
Brooklyn Park, MN12.2021
Skills
- Ethical decision-making
- Data Entry
- Coding and filling out insurance forms
- Time Management
- Handling correspondence
- Billing
- Bookkeeping
- Bilingual (English & Spanish)
- CPR/First Aid Certified
- Microsoft Office
- Medical Terminology
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Documentation And Reporting
Accomplishments
- Listed In President's List Recognition, 03/01/21, Have declared a major, Have a term GPA of 3.5 or greater.
- As a Spoke person, I have successfully led an effort to build a food pantry / food distribution center at my school. Served as the chief spokesperson for the Student Senate.
References
- JONATHAN ALDANA, DIRECTOR OF TRIO STUDENT SUPPORT SERVICES, STUDENT AFFAIRS,
P: 763-488-2405 E: Jonathan.Aldana@HennepinTech.edu A: Brooklyn Park, MN
- ASHLEY BEEMAN, ASSOCIATE DIRECTOR OF TRIO STUDENT SUPPORT SERVICES, STUDENT AFFAIRS,
P: 763-488-2663 E: Ashley.Beeman@HennepinTech.edu, A: Brooklyn Park, Mn
- STEPHEN HARPER, Director of Student Life & Career Development, STUDENT AFFAIRS,
P: 952-995-1617, E: stephen.harper@hennepintech.edu, A: Brooklyn Park/Eden Prairie, MN
- Pang Vang , Student Life and Health Service Coordinator, Student Affairs
E: Pang.Vang@HennepinTech.edu A: Brooklyn Park
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leavePersonal development programsHealthcare benefitsWork from home optionTeam Building / Company Retreats4-day work weekLanguages
English
Spanish
Full Professional
Timeline
Medical Assistant
MHealth Specialty Infusion and Procedure Center
10.2022 - 04.2023
Medical Assistant
Fairview Riverside- OBGYN
02.2022 - 08.2022
Office Assistant
Gillette Agency Inc
11.2019 - 03.2020
Receptionist
BLC
08.2019 - 12.2019
Administrative Assistant
Checkers and Rally's
08.2018 - 11.2018
Ropes Operator
Nickelodeon
06.2015 - 08.2018
Ride Operator
Nickelodeon
06.2015 - 08.2018
Associate
Gap
01.2015 - 04.2015
Crew Member
McDonald's
08.2010 - 01.2015
HENNEPIN TECHNICAL COLLEGE
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