Valeria Amador
Tap Yard
Corcoran,CA
2
Languages
1
Certification
2027
years of professional experience
Results-driven professional with 18 years of experience in time management, problem-solving, sales, and customer service. Demonstrates a strong ability to learn and implement new skills quickly. Focused on leveraging expertise to enhance team performance and support organizational growth in a collaborative environment.
Work History
Bartender
8 Months- Provided bilingual customer service through support across customer-facing interactions and resolution of service requests.
- Managed competing priorities and workload effectively during high-pressure situations.
- Prioritized and executed several workstreams simultaneously while balancing shifting demands.
- Applied organizational skills to support efficient task completion and workflow consistency.
- Adapted service approach for events, live entertainment, and high-volume crowds to support positive guest experiences.
- Maintained clean, organized bar stations and followed sanitation and safety standards throughout shifts.
- Managed cash handling, tabs, and closing reconciliation with careful attention to detail.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
N/a
Shift Manager
6 Years 5 Months- Delivered onboarding training on POS systems safety procedures and service expectations to support consistent service standards.
- Balanced cash drawer, verified receipts, and resolved discrepancies promptly.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Monitored inventory levels, restocked supplies, and coordinated ordering to prevent service interruptions.
- Coordinated service across serving, bartending, running, and bussing duties to keep operations moving.
- Adapted to multiple front-of-house responsibilities while supporting guest satisfaction that contributed to efficient table turnover and smooth restaurant flow.
- Handled bilingual customer inquiries, support requests, and issue resolution.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Boosted customer satisfaction by implementing a customer feedback system to address and resolve concerns promptly.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Led regular staff meetings to communicate performance targets and share operational updates, supporting day-to-day team alignment.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Scheduled staff to establish adequate coverage during peak business hours.
- Executed responsibilities under tight deadlines while maintaining accuracy and consistency.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Enforced sanitation, alcohol service, and workplace safety standards throughout shift operations.
- Led opening and closing procedures, ensuring bar, kitchen, and production areas met readiness standards.
- Collaborated with other Upper/Shift Managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up back/front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
- Evaluated daily performance, adjusted staffing needs, and improved workflow efficiency during busy periods.
- Supervised shift staff, assigned tasks, and maintained smooth service across taproom/restaurant operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Supported filing operations by maintaining organized records.
- Responded to incoming phone calls, handled inquiries, and routed callers to appropriate resources.
- Planned events to support smooth operations and organized event delivery.
- Resolved payment issues and customer concerns with professionalism and accuracy.
- Coordinated reservation requests, verified availability, and maintained accurate booking details.
- Reconciled sales transactions and records to ensure accuracy.
- Managed tips to support ongoing improvements and day-to-day execution.
- Administered petty cash to support day-to-day operational purchases.
- Managed incident report documentation and reporting processes.
Market sales manager
1 Year 1 Month- Delivered product sales training to wireless carrier provider employees to support effective product promotion.
- Provided customer assistance and managed sales-focused interactions to strengthen purchasing decisions.
- Developed trusted relationships with employees and customers to support service excellence and collaboration.
- Communicated with upper management to align sales-focused actions and improve sales performance.
- Participated in group meetings to support strategy development through information gathering and knowledge sharing.
- Analyzed sales trends to identify opportunities for assortment, placement, and promotional improvement.
- Reviewed field data and communicated actionable insights to leadership and account teams.
- Exceeded sales targets through effective territory management and relationship building.
- Collected and input phone sales data and feature specifications to ensure complete, consistent documentation.
- Organized promotional events and interacted with community to increase sales volume.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
- Collaborated with cross-functional teams to develop and execute successful product launches.
Sales associate
2 Years- Coordinated point-of-sale (POS) operations to support smooth checkout and sales processing.
- Processed customer data entry and maintained organized customer records to ensure reliable, up-to-date documentation.
- Monitored inventory levels, tracked stock movement, and maintained organized records for inventory accuracy.
- Prepared, organized, and filed documents and paperwork with attention to record accuracy and retrieval.
- Processed cash payments and reconciled cash totals to ensure balanced accounts.
- Handled inbound phone and communication requests to support service continuity.
- Conducted new-hire training to ensure effective onboarding and readiness for job duties.
- Built strong rapport with team and customers through consistent, professional engagement.
- Reviewed warranty claim details, verified eligibility, and coordinated next-step actions for approved resolutions.
- Performed store opening and closing tasks while ensuring registers were opened and closed according to standard procedures.
- Activated new lines, upgrades, and device setups using point-of-sale and carrier systems.
- Resolved billing, account, and service issues by explaining policies and wireless options clearly.
- Supported teammates with product knowledge, sales techniques, and customer service best practices.
Cashier/POS
4 Months- Processed cash and credit payments for in-store purchases to support efficient point-of-sale operations.
- Handled store opening and closing tasks, completing cash counts and processing opening and closing cash register activities.
- Developed staff assignments to maintain consistent staffing for operational needs.
- Served customers with urgency to demonstrate customer-first commitment.
- Maintained friendly and professional customer interactions to support positive customer experience and service continuity.
- Monitored showroom cleanliness, presentation standards, and organization to keep showroom professional and neat continuously.
- Managed onboarding and setup for new customer accounts to support smooth account activation.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Guest Room Attendant/Housekeeping
1 Year 10 Months- Maintained consistently high cleanliness standards across assigned areas.
- Organized and replenished inventory to streamline housekeeping operations to maintain orderly stock levels.
- Provided exceptional customer service while maintaining service standards and responsiveness.
- Handled incoming department calls within 2 rings using correct salutations and telephone etiquette to maintain professional customer communication.
- Tracked room status and availability across assigned inventory to ensure up-to-date availability information.
- Supported administrative workflow optimization under general manager supervision.
Team member
5 Months- Up-sold menu items, beverages, and desserts to enhance overall restaurant revenue.
- Addressed customer needs and resolved food order issues to improve dining experience.
- Communicated clearly and positively with co-workers and management.
- Served orders to customers at windows, counters and tables.
- Quickly and efficiently processed payments
- Followed standard procedures for safe food preparation and presentation to maintain high customer satisfaction.
Education
GED
Skills
Ability to provide bilingual customer service
Sales proficiency
Bartending/Serving
Management skills/ Training skills
Excellent communication and interpersonal skills
Excellent organizational and time management skills
Flexibility and adaptability to change
Calm decision-making in high-pressure situations
Data entry
Filing skills
Relationship building
Basic bookkeeping skills
Office Procedures and Technology
Mobile devices
Electric 10-key Calculator
Management and training
Committed to cultivating relationships with customers
patients and clients
Strong learning agility
Ability to work independently or in a team environment
Marketing - Marketing experience (1–2 years)
Mobile technology
Basic bookkeeping skills
Certification
- Typing Certification- December 2025 to Present
- Office Occupations- August 2025 to Present
- Alcohol Beverage Control (ABC) license- March 2026 to March 2029
- Food Handler Certification- December 2025 to December 2028
- Certified Nursing Assistant (CNA)- January 2020 to January 2022
- Non-CDL Class C
Languages
Spanish
English
Timeline
Bartender
Tap Yard
02.2026 - CurrentRead More
Shift Manager
Lake Bottom Brewery and Distillery
09.2019 - 02.2026Read More
Market sales manager
MarketSource
02.2017 - 03.2018Read More
Sales associate
Metro by T-Mobile Authorized Dealer (Wireless Proz)
02.2015 - 02.2017Read More
Cashier/POS
Khols
09.2014 - 01.2015Read More
Guest Room Attendant/Housekeeping
Sunset station(station casinos)
03.2013 - 01.2015Read More
Team member
Taco Bell
10.2009 - 03.2010Read More
N/a
Westway Staffing
Read More
Kings Lake Education Center
GED
Read More