Valeria Amaya Munoz
Auburn
Summary
Detail-oriented professional skilled in payment processing and bilingual communication. Proven ability to manage customer records and transactions with precision, ensuring compliance and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
911 Driving School of Kent
Kent
05.2022 - Current
- Processed payments and managed cash drawer transactions, ensuring accuracy and security.
- Entered data to maintain up-to-date customer records, supporting efficient operations.
- Verified identity documents for new customers to ensure compliance with state guidelines.
- Scheduled appointments for driving lessons, classroom sessions, and state tests efficiently.
- Provided prompt customer service, addressing inquiries via phone and email to enhance customer satisfaction.
Preloader
United Parcel Services, UPS
Tukwila
11.2024 - 04.2025
- Loaded packages onto delivery trucks to ensure timely deliveries.
- Updated supervisors on workflow status and issues to facilitate problem-solving.
- Collaborated with preloaders to streamline workflow and minimize delays.
Education
Flight Attendant
Aviacol
Bucaramanga, Colombia 12-2018
High School Diploma -
Colegio San Pedro Claver
Bucaramanga, Colombia.12-2016
Skills
- Customer service expertise
- Payment processing
- Bilingual communication
- Computer proficiency
- Multitasking
- Team leadership
- Interpersonal skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Preloader
United Parcel Services, UPS
11.2024 - 04.2025
Front Desk Receptionist
911 Driving School of Kent
05.2022 - Current
Flight Attendant
Aviacol
High School Diploma -
Colegio San Pedro Claver