VALERIA ARIZA
Antioch,TN
Summary
I am a proactive and creative person. I like to work in a team and provide solutions to optimize tasks. I am a dynamic, responsible woman with excellent ethical and moral, willing to put it into practice in the work environment.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Laborer
Jems remodeling group
Nashville, TN
02.2024 - 07.2024
- Performed regular checks of equipment for proper operation and safety compliance.
- Ensured that all personal protective gear was worn at all times while on the job site.
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Worked with team members to ensure efficient workflow throughout the day.
- Transported heavy items from one location to another using hand trucks or carts.
- Unloaded freight from containers and organized them for storage in designated areas.
- Maintained accurate records of inventory levels and product locations in the warehouse.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Completed variety of physical labor tasks.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Controlled traffic passing near, in or around work zones.
Waitress Trainee
Mar y tierra
Nashville, Tennessee
12.2023 - 02.2024
- Learned to properly handle cash transactions and process credit card payments.
- Completed assigned tasks within designated timeframes.
- Verified that all dishes served met quality expectations.
- Informed customers of daily specials and menu changes.
- Maintained a professional attitude while working in a fast-paced environment.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Provided excellent customer service during meal times.
- Followed safety protocols when handling hot plates or sharp objects.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Checked that all orders were accurate before delivering to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Customer Service Representative
Teleperformance
Barranquilla
08.2023 - 10.2023
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
Amazon Home Warranty
Barranquilla
02.2022 - 08.2023
- Execute and receive calls for the scheduling of technical visits
- Execute and receive calls for the follow-up of claims
- Execute calls for hiring technicians
- Execute and receive calls to make payments to technicians
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager
Hamsa models
Barranquilla
08.2021 - 02.2022
- Conducted performance reviews for team members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategic plans to achieve company objectives.
- Directed recruitment, hiring, and training of new staff members.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Manager
Coco studio
Barranquilla
01.2021 - 08.2021
- Constant accompaniment to the models during each transmission
- Conducted performance evaluations, providing feedback and coaching for team development.
- Management of the chaturbate, stripchat and camsoda platform
- Advice on clothing, makeup and hairstyle
- Management of camera angles
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Trained employees on additional job positions to maintain coverage of roles.
- Directed recruitment, hiring, and training of new staff members.
Education
Languages -
Centro de idiomas ULA
Barranquilla08-2023
Highschool -
Escuela normal superior la hacienda
Barranquilla11-2018
Some College (No Degree) - Early Childhood Education
Universidad Del Atlántico
BarranquillaSome College (No Degree) - Law (Pre-Law)
Corporación Universitaria Americana
BarranquillaSkills
- Resource Management
- Customer Service
- Team Collaboration
- Job Site Safety
- Construction knowledge
- Safety Procedures
- Attention to Detail
- Job Site Organization
- Willingness to learn
- Trash Collection
- Project Management
- Job Site Cleanup
- Supply Management
- Site Condition Assessment
References
- Alejandra Arrieta, +1 (615) 586-6275
- CEO Coco studio +57 3156487670
- Jems remodeling group +1 (509) 859-5136
Timeline
Laborer
Jems remodeling group
02.2024 - 07.2024
Waitress Trainee
Mar y tierra
12.2023 - 02.2024
Customer Service Representative
Teleperformance
08.2023 - 10.2023
Customer Service Representative
Amazon Home Warranty
02.2022 - 08.2023
Manager
Hamsa models
08.2021 - 02.2022
Manager
Coco studio
01.2021 - 08.2021
Languages -
Centro de idiomas ULA
Highschool -
Escuela normal superior la hacienda
Some College (No Degree) - Early Childhood Education
Universidad Del Atlántico
Some College (No Degree) - Law (Pre-Law)
Corporación Universitaria Americana