Valeria Bell
JPMorgan Chase
Monroe,LA
29
years of professional experience
Transaction Payment Processing Specialist focused on high-volume deposit activity, reconciliation, and risk control in a banking environment. Handles IBML, OPEX 7200, and OPEX 150 imaging and extraction equipment while using Microsoft Excel, validating image quality, investigating discrepancies, and completing daily account balancing. Brings a steady approach to compliance, process review, and workflow improvement ideas that support accurate transaction handling.
Work History
Transaction Payment Processing Specialist
5 Years 8 Months- Complete 100% of reconciliations accurately by reviewing deposit accounts and correcting discrepancies daily.
- Process 5632 transactions monthly while maintaining accuracy across deposit operations.
- Resolve complex deposit discrepancies with careful exception handling and timely follow-up.
- Improve department efficiency by evaluating procedures and identifying automation opportunities.
- Reduce data entry errors through thorough quality checks and consistent data verification.
- Operate Imaging/Extraction Equipment RAN, IBML, OPEX 7200, and OPEX 150 while validating image quality.
- Support cross-functional deposit operations projects using banking platforms, spreadsheets, and documentation review.
Credit Audit Analyst
8 Months- Reviewed 15 mortgage loan files per day for DU and LP discrepancies before funding.
- Resolved loan file discrepancies through research and analysis, supporting accurate system corrections.
- Used Microsoft Excel to organize, manipulate, and analyze large data sets for audit review.
- Applied data validation techniques to reduce input errors and strengthen quality assurance.
- Maintained confidentiality while handling sensitive mortgage information in line with company policies and procedures.
- Collaborated with team members to improve workflow and support exception handling in the data entry process.
Customer Service / Sales Representative
7 Years 1 Month- Managed 100 customer interactions per day across calls and email while resolving questions promptly and professionally.
- Answered busy multi-line phone traffic, shared promotion details, and provided clear product information on features, pricing, and service options.
- Resolved complex customer complaints by listening carefully, applying company guidelines, and finding practical solutions.
- Handled order placement, shipment tracking, returns, and billing inquiries with accuracy and efficiency.
- Maintained detailed customer records in CRM software to support follow-up service and continuity of care.
- Completed product training and contributed to team meetings to stay current on new services and support practices.
Customer Service Associate Part-time
8 Years 3 Months- Communicated product and service details clearly to customers, improving understanding and reducing confusion.
- Built rapport through courteous, precise interactions that supported a positive in-store experience.
- Assisted customers with merchandise selection by matching needs to appropriate products.
Administrative Legal Assistant
5 Years- Maintain 100% document accuracy by proofreading foreclosure filings, discovery records, and deadline-sensitive case materials.
- Prepared and file foreclosure documentation with courts, government agencies, and sheriff's offices for sale readiness.
- Draft and type notices for related foreclosure matters, maintaining clear communication with clients throughout each case.
- Organize discovery records and maintain a comprehensive database of client information, case details, and key deadlines.
- Process checks for invoice billing and handle related payment tasks with attention to accuracy and follow-through.
- Safeguard confidential case information and support daily coordination with internal and external parties.
Mortgage Operation Specialist
7 Years 6 Months- Resolved 98% of loan exceptions within the allotted timeframe across wholesale and retail reports.
- Reviewed daily wholesale and retail reports, then shared findings with management for feedback and follow-up.
- Recovered missing and incorrect loan documents quickly to keep files moving through the closing process.
- Reviewed departmental procedures and process flows to support auditor review and procedural compliance.
- Coordinated closely with branches and closing attorneys to resolve loan deficiencies and update software suites.
- Prepared loan packages, work funding reports, spreadsheets, collateral packages, filing, and customer CC mailings.
Account Maintenance Associate
11 Months- Maintained 100% cash drawer accuracy while following bank procedures for deposits and withdrawals.
- Handled deposits, withdrawals, and loan payments accurately while maintaining balanced cash drawers.
- Reconciled daily activity through end-of-day balancing and documentation review to support accurate accounting.
- Verified account setup details and coding for ACH entries, supporting data verification and compliance management.
- Resolved customer inquiries and issues with clear communication, reinforcing dependable service and client relationships.
- Recommended products during customer interactions while processing requests efficiently and accurately.
Education
High School Diploma
Skills
Transaction processing
Reconciliation
Exception handling
Deposit operations
Quality assurance
Data verification
Data management
Documentation review
Compliance management
Customer relationship management
Microsoft Excel
ACH processing
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Transaction Payment Processing Specialist
JPMorgan Chase
01.2021 - CurrentRead More
Credit Audit Analyst
Advantage Resource Staffing
05.2019 - 01.2020Read More
Customer Service / Sales Representative
CenturyLink
02.2012 - 03.2019Read More
Administrative Legal Assistant
Dean Morris, LLP
01.2007 - 01.2012Read More
Customer Service Associate Part-time
Stein Mart
07.2004 - 10.2012Read More
Mortgage Operation Specialist
Chase Home Mortgage
02.1999 - 08.2006Read More
Account Maintenance Associate
Manpower Temporary Services
02.1998 - 01.1999Read More
Saline High School
High School Diploma
Read More