Valeria Caraman
Westminster,CO
Summary
Analytical and detail-oriented SaaS professional with 8+ years of experience supporting implementations, working with data, and collaborating with cross-functional teams. Skilled in translating requirements into clear documentation, maintaining accurate workflows, and supporting product and delivery teams through execution. Experienced with ticket management, backlog support, stakeholder communication, and guiding users through complex system behavior. Strong organizational and communication skills with a proven ability to track work items and follow through.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Implementation Consultant - Professional Services
HRSoft
Westminster, CO, United States
04.2015 - 09.2025
- Configured and customized cloud-based compensation solutions based on client requirements, improving onboarding efficiency.
- Owned development of custom reports and data migration, ensuring accuracy and seamless client transitions.
- Collaborated with project teams and clients to troubleshoot issues, deliver training, and optimize implementation processes.
- Tracked implementation tasks and issues, ensuring accurate documentation and follow-ups across teams.
- Market-Leading Cloud Compensation Solutions Company
Associate Product Manager (Promoted) / Technical Analyst
Medallia
San Francisco, CA, United States
01.2022 - 07.2024
- Partnered with product, engineering, and QA teams to document and track feature requests, bugs, and technical issues.
- Supported backlog refinement by clarifying requirements, documenting acceptance criteria, and ensuring tickets were accurate and actionable.
- Participated in feature kickoffs and beta programs, consolidating feedback, risks, and follow-ups.
- Leading Enterprise Experience Platform
Technical Analyst - Professional Services
Alchemer
Louisville, CO, United States
07.2020 - 12.2021
- Estimated data mining and analytics efforts based on client needs, defining scope and issuing Statements of Work (SOWs) to align project goals with client expectation.
- Led discovery sessions with clients to gather and document requirements, ensuring the effective application of data analysis methods and strategies to meet business objectives.
- Analyzed and documented professional services operations processes, identifying opportunities for improvement in data workflows and ensuring efficient project implementation.
- Enterprise Online Survey Platform & Tools
Technical Analyst - Professional Services
Priority Software
Rockaway, NJ, United States
08.2019 - 03.2020
- Diagnosed and resolved system issues while documenting customer interactions in NetSuite CRM.
- Performed software installations, configurations, and system updates.
- Identified areas for optimization within processes and procedures, and provided feedback and potential solutions to improve support service delivery.
- Fast growing ERP company in North America
Education
Bachelor of Science - Information Technology
Thomas Edison State University
Skills
- Cross-Functional Collaboration (Product, Engineering, QA)
- Workflow Tracking & Issue Resolution
- Project & Stakeholder Management (PMP certified)
- Technical Troubleshooting & Root Cause Analysis
- JIRA Ticket Management & Backlog Support
Certification
- Project Management Professional (PMP) - A globally recognized credential that demonstrates a project manager's ability to lead projects in any industry.
- Google AI Essentials - A globally recognized certification demonstrating foundational knowledge of AI and its practical applications across industries.
- AI in Healthcare Specialization (In Progress) - A widely recognized credential that demonstrates an understanding of how machine learning can be applied to improve clinical outcomes, patient care, and innovation in healthcare.
- Information Security Certificate Program - Mapped to the NSA/DHS CAE2Y KUI Standards and NSTISSI 4011.
- Visual Elements of User Interface Design - An online course authorized by California Institute of the Arts and offered through Coursera.
LANGUAGES
Russian - Full Professional Proficiency
Romanian - Full Professional Proficiency
Timeline
Associate Product Manager (Promoted) / Technical Analyst
Medallia
01.2022 - 07.2024
Technical Analyst - Professional Services
Alchemer
07.2020 - 12.2021
Technical Analyst - Professional Services
Priority Software
08.2019 - 03.2020
Sr. Implementation Consultant - Professional Services
HRSoft
04.2015 - 09.2025
Bachelor of Science - Information Technology
Thomas Edison State University