Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Valeria Cardenas
Open To Work

Valeria Cardenas

Work Preference

Job Search Status

Open to work

Desired Job Title

Human Resources AdministratorHuman Resources ManagerOperations ManagerTalent Acquisition SpecialistTalent Acquisition Manager

Work Type

Full Time

Salary Range

$75000/yr - $150000/yr

Important To Me

Company CultureHealthcare benefitsPaid sick leaveWork from home option401k matchPaid time offCareer advancement

Summary

Detail-oriented Human Resources professional with expertise in talent management and employment law, supporting strategic HR operations and workforce initiatives. Proven ability to drive effective recruiting, ensure regulatory compliance, and support organizational performance through strategic HR leadership.

Overview

7
7
years of professional experience

Work History

Operations / Human Resources Administrator

Vital Imaging Medical Diagnostic Centers
12.2020 - 07.2025
  • Support HR operations across recruitment, onboarding, employee relations, and compliance, including full-cycle recruiting for Billing Clerks, Authorization, Imaging Technologists and Operations departments.
  • Develop and maintain HR documentation, including employee handbooks, job descriptions, policies, and HIPAA-compliant records.
  • Maintain accurate HRIS (ADP) records and collaborate with management to improve operational efficiency and employee satisfaction.

Customer Service Representative (Call Center)

Vital Services LLC.
12.2020 - 01.2025
  • Provided high-volume inbound and outbound customer service support in a fast-paced call center environment, assisting customers with inquiries, scheduling appointments, and providing preparation instructions for imaging exams including MRI, CT, and PET scans.
  • Utilized strong communication and problem-solving skills to de-escalate concerns, maintain professionalism, and ensure positive customer experiences.

Front Desk Representative

Vital Imaging Medical Diagnostic Centers
06.2018 - 11.2020
  • Served as the primary point of contact for patients in a fast-paced healthcare setting, providing professional customer service, scheduling walk-in appointments, and coordinating communication with healthcare staff.
  • Collected, verified, and maintained patient demographic, medical, and insurance information for diagnostic imaging procedures, including MRI, CT, PET scans.
  • Trained new employees on front desk operations and supported daily office functions to ensure smooth patient flow and consistent service delivery.

Education

Masters - Human Resources

Florida International University
07-2022

Bachelor of Arts - Psychology

Florida International University
05-2020

Skills

  • Reading and Writing: English and Spanish
  • Talent Management and Recruiting
  • Excellent attention to detail
  • Strong problem-solving skills
  • Highly developed verbal and written communication skills
  • Employment Law
  • FMLA/ADA/EEO/WC
  • Proficient in Microsoft Office Suites
  • HRIS Technologies – ADP

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Operations / Human Resources Administrator - Vital Imaging Medical Diagnostic Centers
12.2020 - 07.2025
Customer Service Representative (Call Center) - Vital Services LLC.
12.2020 - 01.2025
Front Desk Representative - Vital Imaging Medical Diagnostic Centers
06.2018 - 11.2020
Florida International University - Masters, Human Resources
Florida International University - Bachelor of Arts, Psychology