LILY PRADO
Human Resources
Spring Valley,CA
Summary
Results-driven Senior Human Resources Professional focused on standardizing and consolidating policies for lean and effective HR department.
Dedicated to strong employee relations and high job satisfaction for workers at all levels. Promoting 20-year record of success cultivating positive and growth-focused work cultures to foster employee satisfaction and retention. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.
Overview
21
21
years of professional experience
Work History
Manager, Human Resources
Old Town Family Hospitality Corp
San Diego, CA
11.2021 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Advocated for staff members, helping to identify and resolve conflicts.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Oversaw HR needs for 130-employee operation across 4 locations.
Director, Operations
Sunset Commercial Services
SAN DIEGO, CA.
02.2020 - 06.2021
- Promoted to Director of Operations
- Wide operations, customer and employee relations and guiding HR Dept.
- Spearhead end-to-end operations functions, while serving as main point-of-contact for property management clients; performing following duties personally or through subordinate managers and supervisors:
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reviewed shift reports to understand current numbers and trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Built relationships with customers and community to establish long-term business growth.
Sr. Manager, Human Resources
Sunset Commercial Services
San Diego, CA
05.2015 - 02.2020
- Dept., streamlining all matter through one point of contact.
- Full-cycle recruitment & staffing for the counties of greater San Diego area, orange county, Los Angeles, Inland Empire and San Jose.
- Handling of employee grievances, investigations, and/or legal issues.
- Training and coaching of managers to front-line employees.
- Oversee employee evaluations.
- Training coordinator:.
- Safety & sexual harassment training for all employees.
- Benefits administrator:.
- Open enrollment.
- New hire enrollment.
- Worker’s Comp administrator
- Administration & reporting of any incidents.
- Liaison with broker and risk management
- HRSI administration and employee set-up.
- Answered and directed [Number] outbound and inbound phone calls per day
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes
Recruitment Specialist/HR Generalist
La Maestra Community Health Centers
SAN DIEGO, CA
09.2014 - 03.2015
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Explained human resources policies, procedures, laws, standards and regulations to each employee.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Supported management in developing and implementing personnel policies and procedures.
- Operated and maintained applicant tracking and candidate management systems.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Successfully manage Worker's Comp program thru effective claim management and developing relationship with injured employee and claim adjuster.
Human Resources & Payroll Administrator
J&M Keystone, Inc.
SPRING VALLEY, CA
12.2011 - 01.2015
- Built HR Dept. from the bottom up.
- Oversee HR Dept. by providing support, implementation and evaluation of all human resources policies, procedures, practices to ensure compliance with applicable federal and state laws.
- Conduct sexual harassment training for both employees and supervisor as well as new hires.
- Oversee all on boarding procedures of new hires, from interviewing, conducting pre-clearances and new hire orientation to setting up new hires on database and creating employee files.
- Coaching & mentoring of employees and supervisors.
- Benefits administrator, processing new enrolments, changes and cobra enrolment.
- Reviewing and updating the employee handbook to ensure compliance with new laws and company policies.
- Answer all employee and supervisor inquiries.
- Manage all employee grievances.
- Manage all personnel files ensuring proper filing of all confidential information.
- Organize all open enrollment meetings.
- Weekly payroll processing, from setting up deductions to running payroll summaries.
- Confidentiality and HIPPA compliant.
- Worker’s Comp coordinator. .
- Address employee inquiries.
- Conduct investigations and work with general counsel.
Human Resources Associate
South Bay Community Services
CHULA VISTA, CA
07.2006 - 07.2011
- Specialized skills in all microsoft office programs to create a more efficient workflow.
- Strong command of leadership, experience conducting business with different departments within the organization as well as strong working relationships with all dept. directors.
- Proficient in all microsoft office applications.
- Proficient in both pc and mac computers.
- Conduct all new hire orientations.
- Conduct sexual harassment training for both employees and supervisors.
- Conduct illness and injury prevention program training for all employees.
- Conduct and manage pre-employment clearances.
- Background check and drug testing.
- Answer all employee inquiries.
- Worker’s Comp Coordinator
- Answer questions, report new claims, assist in investigations & manage cases.
- Supervised the reception team.
Restaurant Manager
Filippi's Pizza Grotto
SAN DIEGO, CA.
04.1998 - 06.2004
Education
Associate of Arts - Business
Grossmont College
El Cajon, CASkills
- Bilingual, English & Spanish (Fluent - Speaking, Reading, Writing & Document translation)
- Strong interpersonal skills
- Ability to communicate effectively with all levels of management as well as front line team members
- Customer Service
- Microsoft Office
- Supervision
- Training & Development
- Succession planning
- Payroll coordination
- Full Cycle Talent Acquisition
- Benefits and Compensation Management
- Training and Development
- Conflict Resolution
- Risk management
- Labor relations
- Organizational Development
Accomplishments
- Successfully managed and coordinated an orientation/onboarding program for 90 new employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Spearheaded new methods for Open Enrollment and led a team of 7 in the development of a more efficient enrollment with our staff spread in different regions.
- Achieved lower Ex Mod through effective safety program implementation, and claims management. Led our Worker's Comp/Safety preventive measures, by further strengthening our training program and investigations, which ultimately saved the company thousands.
- Successfully supervised many teams in my career; some with up to 15 Managers/Supervisors.
Languages
Spanish
Native or Bilingual
Timeline
Manager, Human Resources
Old Town Family Hospitality Corp
11.2021 - Current
Director, Operations
Sunset Commercial Services
02.2020 - 06.2021
Sr. Manager, Human Resources
Sunset Commercial Services
05.2015 - 02.2020
Recruitment Specialist/HR Generalist
La Maestra Community Health Centers
09.2014 - 03.2015
Human Resources & Payroll Administrator
J&M Keystone, Inc.
12.2011 - 01.2015
Human Resources Associate
South Bay Community Services
07.2006 - 07.2011
Restaurant Manager
Filippi's Pizza Grotto
04.1998 - 06.2004
Associate of Arts - Business
Grossmont College