Valeria Carlino

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Increased MCP score by 26.9% by the end of 2022.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance, with retain rate of 80%.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Developed and implemented successful staff incentive programs to motivate employees.
• Mentored team members to enhance professional development and accountability in workplace.
• Approved regular payroll submissions for employees.
• Completed point of sale opening and closing procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed inventory control, cash control, and store opening and closing procedures.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Assisted with hiring, training and mentoring new staff members.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Supervised guests at front counter, answering questions regarding products.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed store organization, maintenance, and purchasing functions.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Submitted orders for new inventory.
• Trained team members in successful strategies to meet operational and sales targets.
• Created employee schedules to align coverage with forecasted demands.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Completed routine store inventories.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Received and counted money.
• Researched issues to obtain appropriate answers to customer inquiries.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Trained and mentored new employees.

• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reduced operational risks while organizing data to forecast performance trends.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Contributed to event marketing, sales and brand promotion.
• Consulted with businesses to supply accurate product and service information.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

• Greeted customers and helped with product questions, selections, and purchases.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Greeted customers and helped with product questions, selections, and purchases.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Managed cash register after end of shift to balance and record accurate transactions.
• Prioritized helping customers over completing other routine tasks in store.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Provided exceptional services and pleasant shopping experiences to retail customers.

• Greeted customers and helped with product questions, selections, and purchases.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
• Managed staffing levels to provide optimal support for cash register operations.
• Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

• Greeted customers and helped with product questions, selections, and purchases.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Prioritized helping customers over completing other routine tasks in store.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Used POS system to process sales, returns, online orders, and gift card activations.