Valeria Carvalho
Manchester
Summary
Results-driven sales leader with expertise in product knowledge and team mentorship. Experienced in implementing visual merchandising strategies and maintaining organized displays. Ready to leverage interpersonal communication skills to enhance customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Appliance Sales Specialist
Home Depot
Hooksett, NH
03.2024 - Current
- Assisted customers in selecting appliances that meet their needs and preferences.
- Provided in-depth product knowledge to enhance customer purchasing decisions.
- Collaborated with team members to maintain organized and visually appealing displays.
- Trained new staff on product features, benefits, and customer engagement techniques.
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
Trust and Safety
Acenture
Austin, TX
01.2019 - 10.2023
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
Supervisor
Macy's
Marlboro, MA
08.2016 - 12.2018
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored new team members on product knowledge and customer service techniques.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Analyzed sales data to identify trends, adjusting staff schedules for peak shopping hours.
- Conducted performance evaluations, providing constructive feedback to promote employee growth.
- Collaborated with management on strategic initiatives aimed at enhancing operational efficiency.
Education
Bachelor of Science - Law
Faculdade De Direito De Anapolis
Brazil12-2006
Skills
- Goal oriented
- Deal closing
- Sales assistance
- Interpersonal and written communication
- Customer needs assessment
- Product knowledge expertise
Languages
Portuguese
Native or Bilingual
Timeline
Appliance Sales Specialist
Home Depot
03.2024 - Current
Trust and Safety
Acenture
01.2019 - 10.2023
Supervisor
Macy's
08.2016 - 12.2018
Bachelor of Science - Law
Faculdade De Direito De Anapolis