Valeria Caza
Belleville,NJ
Summary
Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events.
Overview
7
7
years of professional experience
Work History
Merchandise Execution Team Member
Home Depot
Clifton, NJ
11.2020 - Current
- Complied with health regulations, sanitation guidelines and safety procedures for department and store to promote safe and clean shopping environment for guests.
- Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
- Met or exceeded productivity standards through [Action] to produce desired team and individual results.
Customer Service Coordinator
Penta MFG
Livingston, NJ
04.2018 - 08.2020
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Devised and deployed successful approaches to retain customers and boost brand loyalty.
Data Entry Clerk
Toys R Us
Wayne, NJ
08.2017 - 02.2018
- Reviewed and updated client correspondence files and ZenDesk database information to maintain accurate records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Supported Customer Service department with special projects resulting in Increase in Customer relationship.
Education
Bachelor of Arts - Fashion Studies
Montclair State University
Montclair, NJ05.2016
Skin Care Certification - Skin Care
Christine Valmy International School Of Esthetics & Cosmetology
Pine Brook, NJ06.2021
Skills
- Customer relationships
- Performance improvement
- Fluent in Spanish
- Equipment operation
- Safety processes and procedures
- Cleaning procedures
- Verbal and written communication
- Project Management
- Reading comprehension
- Critical thinking
- Planning and Coordination
- Organization and Time management
- Analytical skills
- MS Office
Websites
Timeline
Merchandise Execution Team Member
Home Depot
11.2020 - Current
Customer Service Coordinator
Penta MFG
04.2018 - 08.2020
Data Entry Clerk
Toys R Us
08.2017 - 02.2018
Bachelor of Arts - Fashion Studies
Montclair State University
Skin Care Certification - Skin Care
Christine Valmy International School Of Esthetics & Cosmetology
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