Valeria Cerda
Brownsville
Summary
Case Aide with proven expertise at Southwest Key Programs, skilled in client assessment and relationship building. Successfully coordinated vital services, enhancing client access and outcomes. Adept in trauma-informed care and crisis prevention, fostering strong rapport through effective communication and active listening. Committed to delivering exceptional support in challenging environments.
Professional in social services, prepared to provide comprehensive support to case managers and clients. Known for thorough documentation, confidentiality, and effective problem-solving. Collaborative team player with focus on achieving impactful results and adapting to changing needs. Proficient in client interaction and administrative tasks.
Overview
6
6
years of professional experience
Work History
Case Aide
Southwest Key Programs- Casa Padre
01.2019 - 02.2025
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Monitored progress towards service plan goals.
Education
Certificate of Technical Studies - NRCMA
STVT
Brownsville, TX08-2019
GLADYS PORTER HIGH SCHOOL
Brownsville, TX01-2015
Skills
- Relationship building
- Crisis prevention
- Communication
- Client assessment
- Youth development
- Trauma-informed care
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Certified in CPR/AED
- Microsoft office
- Documentation skills
- Client needs assessments
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Case Aide
Southwest Key Programs- Casa Padre
01.2019 - 02.2025
Certificate of Technical Studies - NRCMA
STVT
GLADYS PORTER HIGH SCHOOL
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