Yasmin Mendoza
Phlebotomy
Spring Valley,CA
Summary
Experienced with client support in social services, ensuring efficient case management processes. Utilizes strong organizational and communication skills to assist case managers. Knowledge of confidentiality protocols and documentation procedures to support effective case outcomes.
Overview
4
4
years of professional experience
1
1
Certification
1
1
Language
Work History
Case Aide
Nancy Vasquez Residential Care Center
02.2026 - Current
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Developed and maintained accurate records of programs and services.
- Monitored progress towards service plan goals.
Medicine Delivery Driver
Platform Delivery
06.2022 - Current
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained a positive and calm attitude in busy, customer focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Protected people and equipment from hazardous materials by using correct procedures.
Pharmacy Clerk
Allen Pharmacy
03.2022 - 05.2023
- Verified prescription information prior to entry in pharmacy computer system.
- Confirmed customer information and insurance eligibility for prescriptions.
- Counted and labeled prescriptions with correct item and quantity.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Established and maintained patient profiles, updating organizational database with current information.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Ensured accurate data entry of patient information and prescriptions, contributing to reduced errors in medication dispensing.
- Assisted pharmacists with compounding medications, maintaining strict adherence to safety protocols.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
Education
Associate of Arts - Liberal Arts And Sciences: Social & Behavioral Sci
San Diego City College
San Diego, CA 05.2001 -
No Degree - Phlebotomy
Phlebotomy Training Specialists
National City, CA 05.2001 -
High School Diploma -
Monte Vista High School
Spring Valley, CA 05.2001 -
Skills
Case planning
Health and safety
Relationship building
Professional boundaries
Confidentiality practices
Document management
Certification
PT - Phlebotomy Technician
Timeline
Case Aide
Nancy Vasquez Residential Care Center
02.2026 - Current
Medicine Delivery Driver
Platform Delivery
06.2022 - Current
Pharmacy Clerk
Allen Pharmacy
03.2022 - 05.2023
Associate of Arts - Liberal Arts And Sciences: Social & Behavioral Sci
San Diego City College
05.2001 -
No Degree - Phlebotomy
Phlebotomy Training Specialists
05.2001 -
High School Diploma -
Monte Vista High School
05.2001 -