Valeria Chavez
Crest Hill,IL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Crash Champions
Plainfield, IL
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Legal Assistant
Hamilton & Antonsen
Joliet, Illinois
09.2022 - Current
- Managed large volumes of hard and soft copy documents and files
- Conducted legal research and gathered pertinent legal information
- Supported contract administration with document scanning, client updates, and data management
- Handled appointment set-up, information gathering, and notice issuing
- Kept up with case deadlines by monitoring timelines and coordinating smooth records processing
- Proofread legal documents for accuracy, formatting consistency, and grammatical errors
- Organized calendars of required court hearings, appearances and document due dates
- Filed legal documents using court's electronic filing system
- Organized and maintained client files both electronically and in hard copy format
- Tracked deadlines, documents and calendars through computerized case administration and management system
- Served as administrative assistant by completing clerical, secretarial and administrative activities
- Reviewed incoming mail and distributed it to appropriate parties within firm.
Server
Hooters
Joliet, Illinois
01.2019 - 01.2022
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials, and pairings.
Education
Diploma -
Joliet Central High School
Joliet, IL05.2017
Skills
- Data Management
- Document Control
- Office Management
- Calendar Management
- Contract Review
- Document filing
- Multitasking
- Proofreading
- Microsoft Office
- File Organization
- Time Management
- Project Management
- Client Support
- Critical Thinking
- Writing and editing
- Problem Solving
- Notary Public
- Professionalism
- Customer Relationship Management
- Reliability
- Effective Communication
- Customer Service
- Decision-Making
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Crash Champions
05.2024 - Current
Legal Assistant
Hamilton & Antonsen
09.2022 - Current
Server
Hooters
01.2019 - 01.2022
Diploma -
Joliet Central High School