Valeria Cruz
Kissimmee,Florida
Summary
Attentive Recreation Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Recreation Attendant
Gaylord Palms Resort & Convention Center
Kissimmee , Florida
2021.04 - Current
- Reported any incidents or accidents that occurred while on duty.
- Greeted guests and answered questions about recreational activities.
- Provided instruction to guests on the use of recreational facilities.
- Monitored safety regulations in accordance with established guidelines.
- Checked IDs and wristbands at entrance gates to ensure proper access rights were granted.
- Collected payments from customers for game rentals or purchases.
- Trained other Stars on slide procedures and safety guidlines
Lobby Ambassador (Seasonal)
Gaylord Palms Resort & Convention Center
Kissimmee , Florida
2023.11 - 2024.01
- Answered guest inquiries regarding hotel services, amenities, and policies in a friendly manner.
- Greeted guests and visitors warmly upon arrival to the lobby area.
- Provided directions to different areas of the building as needed by guests.
Sales Floor Associate
Kate Spade
Orlando , FL
2022.09 - 2023.01
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
- Created positive experiences for customers through friendly conversations during transactions.
- Operated cash register to process customer purchases accurately and efficiently.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
COVID-19 Temperature Screener
AdventHealth
Kissimmee , Florida
2020.07 - 2021.04
- Monitored individuals entering the facility for compliance with temperature screening protocols.
- Reported any abnormal temperatures detected during screening process immediately to designated personnel per protocol instructions.
- Performed daily maintenance checks on thermometers and other medical equipment used for temperature screenings.
Education
Bachelor of Science - Business Administration
Valencia College
Orlando, FL2025-05
Skills
- Patience and Empathy
- Safety awareness
- CPR training
- Cash Handling
- Physical Fitness
- Continuous Improvement
- Adaptability
- Attention to Detail
- Multitasking
- Customer Service
- Analytical Skills
- Inventory Control
- Team Collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR Training - 2024
Accomplishments
I am a trainer. I train the new employees and make them feel welcome.
Timeline
Lobby Ambassador (Seasonal)
Gaylord Palms Resort & Convention Center
2023.11 - 2024.01
Sales Floor Associate
Kate Spade
2022.09 - 2023.01
Recreation Attendant
Gaylord Palms Resort & Convention Center
2021.04 - Current
COVID-19 Temperature Screener
AdventHealth
2020.07 - 2021.04
Bachelor of Science - Business Administration
Valencia College
- CPR Training - 2024
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